Search found 6 matches

by JAL
Mon Sep 19, 2011 9:59 am
Forum: Change Management
Topic: Demarcation between Incident Mgt & Change Mgt
Replies: 1
Views: 3844

Demarcation between Incident Mgt & Change Mgt

Something which has had me thinking is the line between when is a change required as part of an incident fix. There have been many different views on this ranging from: Any creation, amendment, deletion to a CI as a result of an incident requires an RFC (Retro) Only when the activity being driven to...
by JAL
Mon Sep 12, 2011 6:39 am
Forum: Change Management
Topic: CAB Meeting
Replies: 4
Views: 6152

Typically the way in which i would manage the CAB is by ensuring that the following is covered: Overview from the representive of the RFC, What, Why, When, How etc. Ensure that benefits, impact, testing, backout, justification, schedule,imp plan etc is all covered. Ultimately as the CM you need to b...
by JAL
Fri Sep 09, 2011 11:53 am
Forum: Change Management
Topic: RFC Content & Approach (Mature CM Processes)
Replies: 2
Views: 4256

Hi, Thanks for the swift response: "My answer is - what does your process / policy document say about this if it does not say anything .. then that is the reason for the different deicision trees It there fore it needs the defintion," The policy states that currently that should the change not be fi...
by JAL
Fri Sep 09, 2011 11:37 am
Forum: Change Management
Topic: How much detail in the impelmentation plan
Replies: 5
Views: 7308

I agree with what has been stated, in terms of it depends on the nature of the change. For example - If we are talking about a standard low risk change then the implementation (in my organisation) would not be assessed by CM, however we would expect there to be a valid Imp plan which the techncial (...
by JAL
Fri Sep 09, 2011 11:26 am
Forum: Change Management
Topic: Something other than Emergency
Replies: 8
Views: 10481

Taking the view of Gartner we have implemented and split our MI as follows: Normal Standard Emergency (Split, Proactive, Reactive and Non-Compliant) Proactive - Change required ASAP to resolve an immient service risk/issue Reactive - Normally under the guise of Incident Management and are generally ...
by JAL
Fri Sep 09, 2011 11:02 am
Forum: Change Management
Topic: RFC Content & Approach (Mature CM Processes)
Replies: 2
Views: 4256

RFC Content & Approach (Mature CM Processes)

Hi, Just wanted to get some objective views on how other CMs/SMEs govern and manage RFCs, and what the stance, approach, policy or process is when dealing with RFCs which do NOT conform to those set standards. For Example - I implemented a formal document which details what information MUST be stipu...