Search found 3 matches

by ChangeMgmtCTUSA
Fri May 25, 2012 10:50 am
Forum: Change Management
Topic: What constitutes having a Change Ticket opened?
Replies: 3
Views: 5931

Thank you both.
by ChangeMgmtCTUSA
Tue May 22, 2012 2:57 pm
Forum: Change Management
Topic: What constitutes having a Change Ticket opened?
Replies: 3
Views: 5931

What constitutes having a Change Ticket opened?

I have read/listened to many experienced in the field of change mgmt, release mgmt and incident mgmt as it pertains to "altering the STATE of a CI". I am curious how is it defined or what folks feelings are regarding what "altering the state of a CI" means to them? There are common, fundamental Oper...
by ChangeMgmtCTUSA
Thu Jan 12, 2012 12:18 pm
Forum: Change Management
Topic: Responding to Catastrophic Unplanned Events
Replies: 4
Views: 7158

Responding to Catastrophic Unplanned Events

Does ITIL and/or Event Mgmt define or explain how to react to say... catastrophic events caused by Mother Nature (hurricans, tornados, etc.)? OR...what can folks offer for best practice that works within their companies? I can tell you, working in the insurance industry we need to be able to react t...