Search found 5 matches

by ReleaseLeeds
Wed Feb 15, 2012 4:18 am
Forum: Configuration Management
Topic: help needed for defining CI
Replies: 7
Views: 18169

You've also got to come up with a decision on that level of granularity that is 'maintainable' moving forward. For example it's pointless defining a level down to even modules of code or operator instructions. (like my previous very large employer had) If you work in a small company with very little...
by ReleaseLeeds
Thu Feb 02, 2012 4:02 am
Forum: Change Management
Topic: Expedited Change Control
Replies: 7
Views: 18337

Hi, you may want to read my reply to a latter thread regarding this in https://itilcommunity.com/modules.php?name=Forums&file=viewtopic&t=5493 I use the concept of a fast track release - business not service critical changes, by having a separate category it makes them easier to identify and measure...
by ReleaseLeeds
Thu Feb 02, 2012 4:01 am
Forum: Change Management
Topic: Release policy
Replies: 1
Views: 4706

You'll find examples if you do a few searches on google. You may struggle to find people offering copies of their own release policies and procedures firstly for company senstivity reasons but also due to the amount of work it takes to put one together!

Sorry!
by ReleaseLeeds
Thu Jan 19, 2012 6:42 am
Forum: Miscellaneous
Topic: ITIL Expert study requirement
Replies: 3
Views: 6098

I found that if you are able to attend the formal intermediate courses then reading the main books beforehand is more of a bonus rather than an essential, particularly if you are lucky enough to attend the courses in a short period of time as there is considerable overlap in the material covered cer...
by ReleaseLeeds
Wed Jan 18, 2012 10:39 am
Forum: Change Management
Topic: Something other than Emergency
Replies: 8
Views: 11284

Personally I've introduced the concept of fast-track changes to manage changes that although are not critical to fixing high impact severity incidents are deemed urgent to the business. I describe fast-track these as 'client critical' (the client decides if it's critical) rather than 'service critic...