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by vikashnarain
Wed Feb 01, 2012 1:00 pm
Forum: ITIL Service Delivery
Topic: Implementation of Problem Management to the NON IT areas
Replies: 2
Views: 12032


I agree ITIL is guidance only wherein you can do mdifications as per your requirements. Problem Management is not Continual Service Improvement. But yes if Problem Management is implemented correctly and if operations is going on good then we are striving to Continual Service Improvement. CSI is imp...