Search found 2 matches

by nehemiah
Fri Mar 30, 2012 4:57 am
Forum: Problem Management
Topic: Justification for separating incidents&problems in tool
Replies: 4
Views: 7347

Thanks for the feedback all. abu1 - I definitely don't want to be using work documents :S Diarmid - I worked through some process flows as per your suggestion and as a result identified some practical logistical issues that would be encountered when trying to squeeze a problem management process int...
by nehemiah
Mon Mar 26, 2012 11:33 am
Forum: Problem Management
Topic: Justification for separating incidents&problems in tool
Replies: 4
Views: 7347

Justification for separating incidents&problems in tool

Greetings ITILings I've recently undertaken a new role to introduce problem management into a small rapidly growing IT organisation. I'm a practising problem management practitioner with seven years experience in this area, but this is the first time I've encountered such an ITIL-y challenged enviro...