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- Mon May 07, 2012 4:57 am
- Forum: ITIL Discussion
- Topic: Help towards a sample exam question from previous paper SLA
- Replies: 0
- Views: 3728
Write a Service Level Agreement (SLA) for the following service: A geographical information system (GIS) used b 45 staff in a number of departments. The application is critical to the business for all departments Make an assumptions neccessary to complete the SLA. My view would be to jot down potent...