Search found 2 matches

by gboskin
Thu Mar 06, 2014 6:11 am
Forum: The ITIL Service Desk
Topic: Follow the sun service desk
Replies: 1
Views: 6589

Follow the sun service desk

Hi Guys I am trying to setup a follow the sun support using SCOM . At the moment we have two main regions UK and Canada and each region has an Incident manager to handle incident and Ticket manager to allocate help desk tickets and monitor environment in real time . Would also like tickets to be pas...
by gboskin
Fri May 11, 2012 3:30 am
Forum: Miscellaneous
Topic: Handover Documents
Replies: 13
Views: 15329

Handover Documents

Does anyone have a handover document template from the developers to IT Operations..