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by Rut
Wed May 23, 2012 2:36 am
Forum: ITIL Discussion
Topic: Problem or Incident
Replies: 5
Views: 8386

Problem or Incident

Hello there, From what Ive gathered, the problem vs incident discussion is ongoing everywhere itil is used. I work for a relatively large IT-company that implements itil and we use First -, Second -, Third - line support and then Problem. Historically, the people on the Problem department has been t...