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- Sun Aug 19, 2012 2:34 am
- Forum: Problem Management
- Topic: Would Alerting be a Problem Mgmt ticket or a Request?
- Replies: 6
- Views: 14757
The Major Incident team takes a high impacting call. After they restore service, they open a Problem ticket for alerting to prevent the issue from developing into a major incident. The Problem Mgmt team rejects the ticket because they say it is a Request and not a task to diagnisos root cause. Quest...