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by prothos231
Sun Aug 19, 2012 2:34 am
Forum: Problem Management
Topic: Would Alerting be a Problem Mgmt ticket or a Request?
Replies: 6
Views: 15467

Would Alerting be a Problem Mgmt ticket or a Request?

The Major Incident team takes a high impacting call. After they restore service, they open a Problem ticket for alerting to prevent the issue from developing into a major incident. The Problem Mgmt team rejects the ticket because they say it is a Request and not a task to diagnisos root cause. Quest...