Hello Bluecat, Could you be more specific? For example, do you want... A report that addresses Capacity Requests tied to Production Operations? A computing resources Capacity Report (CPU, Memory, I/O, etc.)? Storage resources Capacity Report? Network traffic Capacity Report? Facility Capacity Report...

Hi John, Kindly find my responses, below... I would prefer that if you are going use my name in this forum I get a name from you so I am talking to a person Not some nameless dog on the internet.... obtuse reference... Putting your name out for use by others is a choice you made. Criticizing others ...

Hi Diarmid, Sorry for the delay in the response. I kept getting distracted before being able to finish and finally hit "submit"... Also, if you start to evolve beyond ITIL, you start to realize that the CMDB can also have Business Services and CIs as well as IT constructs and CIs, since the Business...

Query Point: why do you keep telling this forum.,, about solution you sold to customers... frankly it is irrelevent to this group. This is not a sales / marketing forum in any sense. It is irrelevent to the question as the question was not about CMDB products sold to a customer I find the constant ...

Hi John, Kindly find my responses, below... IFIT. You are consistently mistaking IT Service Management with ITIL ITIL is merely a book of knowledge about what people have done in the past. That is all Actually, I would disagree with you on this. ITIL is, allegedly, all about IT Service Management (r...

Hi John, Kindly find my responses, below... What do you define as supporting data ? Any data that needs to be created manually by teams other than the one that puts together and maintains the CMDB, where such manually created data needs to be in the CMDB to maintain its integrity. Not all data needs...

Hi John, Interesting response.... I would not update my CMDB with automated data - ever I've had the situation where we've designed and built CMDBs that hold both, automatically created/discovered data and manual data. The key was to uniquely identify the two categories and make them distinguishable...

Hi, How many of you put supporting data that can not be collected via automated means into your CMDB? For example, if I have a list of Applications, for each I might have their Owner Resource and Organization, Their Description, their lifecycle status, etc. This is all data that is not created from ...

Hi John, I think Diarmid has good advice. I would also add that you and your enterprise should never look at your Service Catalog (SC) as being done. You may want to think of enhancing it in "Releases" or "Versions", where you add new features that meet the needs of your enterprise, over time. So, f...

Hi, I wanted to share what we've found to be a very strong mechanism for getting buy-in by leadership and employees for Service Catalogs (SC). It is my experience that ITIL does not stress the importance of the SC as a tool for solving key areas of the Enterprise Knowledge Management problem. Howeve...

Thank you.

You may also want to consider adding "Financial Management". It's an area that so many look for assistance in.

My Best

Is it possible to add Service Management to the ITIL Disciplines section of the forum as a new topic area?

My Best

Thank you Diarmid for catching the error. I will pass the correction on. Unlike the ITIL books, which take years to propagate corrections, you'll notice that the corrections get deployed rather rapidly on IF4IT.com (one of the many advantages of open content). If you find anything else please feel f...

IF4IT I use tools - Ticket systems, etc. I use the db structure within the tool if it meets my requirement. If it does not meet my requirements, I dont buy the tool I dont develop the DB from scratch when I can purchase one that has been made Hi John, Yes, have gone that route multiple times as wel...

Looked it up Never used it as far as I know I build DBs based on the information needed to be in there Whether it is using this theory / model or not, shrug Hi John, I'm assuming that using or building upon "the information needed" is the traditional method of relational data modeling, which implie...