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by sunilsatghare
Tue Dec 11, 2012 11:40 pm
Forum: The ITIL Service Desk
Topic: Writing SOPs for ITIL
Replies: 5
Views: 14416

Writing SOPs for ITIL

I am in a process of writing SOPs for a 24*7 support project.
I need some inputs for writing following SOPs
1. Incident management
2. Problem management
3. Call management
4. Knowledge management
5. Route cause analysis corrective/preventive action management