Search found 16 matches

by gramsay
Thu Apr 08, 2010 6:18 am
Forum: ITIL Discussion
Topic: Merging ITIL functions and processes
Replies: 6
Views: 4838

2 processes

My first thought would be to ask myself why the two processes are different. Are there different service levels? If so why? Are incidents categorised/assigned differently? If so why? Etc. etc. By asking yourself these questions you can better understand the differences, the reasons for the differenc...
by gramsay
Mon Mar 23, 2009 7:21 am
Forum: ITIL Discussion
Topic: Do's and Don't of Implementing Change Control Process
Replies: 5
Views: 4534

by gramsay
Thu Mar 19, 2009 10:22 am
Forum: The ITIL Service Desk
Topic: Entitlement / Verification Process Best Practice Brainstorm
Replies: 3
Views: 5606

by gramsay
Thu Mar 19, 2009 10:03 am
Forum: ITIL Jobs
Topic: Help wanted - Change Manager SF Bay area
Replies: 5
Views: 6691

by gramsay
Thu Mar 12, 2009 12:13 pm
Forum: ITIL Certification
Topic: CMJ Case study for Managers exam March 26/27th
Replies: 24
Views: 18518

by gramsay
Thu Jan 17, 2008 11:31 am
Forum: ITIL Discussion
Topic: 1st line 1st time (small desk)
Replies: 5
Views: 5660

by gramsay
Thu Dec 13, 2007 7:40 am
Forum: Miscellaneous
Topic: Section 508 and ITIL
Replies: 5
Views: 6501

by gramsay
Mon Aug 13, 2007 8:01 am
Forum: The ITIL Service Desk
Topic: Changing Service Desk tools....
Replies: 8
Views: 8670

by gramsay
Fri Aug 10, 2007 9:52 am
Forum: ITIL Discussion
Topic: Itil Service Catalogue
Replies: 4
Views: 4583

by gramsay
Fri Jul 13, 2007 8:34 am
Forum: ITIL Certification
Topic: V2 - V3 bridge
Replies: 1
Views: 4724

V2 - V3 bridge

by gramsay
Fri Feb 02, 2007 11:09 am
Forum: The ITIL Service Desk
Topic: Hire more people in service team or order a train users
Replies: 4
Views: 5842

by gramsay
Fri Feb 02, 2007 8:45 am
Forum: ITIL Discussion
Topic: Incident Management Metrics
Replies: 5
Views: 6807

by gramsay
Fri Jan 26, 2007 12:07 pm
Forum: ITIL Discussion
Topic: Metrics vs. KPIs
Replies: 12
Views: 16221

by gramsay
Fri Jan 26, 2007 8:15 am
Forum: ITIL Discussion
Topic: Metrics vs. KPIs
Replies: 12
Views: 16221

by gramsay
Fri Jan 19, 2007 4:33 am
Forum: ITIL Discussion
Topic: How many process person is enough?
Replies: 3
Views: 4417