Search found 4 matches

by Plonka
Thu Nov 07, 2013 11:02 pm
Forum: Problem Management
Topic: Problem Record / Known Error Relationship
Replies: 1
Views: 11748

Interesting question and I imagine that everyone will have a slightly different opinion. In my humble opinion, once the root cause of a Problem is known, it's no longer a problem but is a Known Error, simply because you know what's causing it now, irrespective of whether you have a workaround or a s...
by Plonka
Tue Jan 15, 2013 9:30 pm
Forum: Change Management
Topic: Question on Standard Change
Replies: 5
Views: 8068

The criticality of a CI generally comes down to business impact. The question I ask is "what is the impact to the business if this CI fails?" If the answer is that it will cause critical impact to business functions (e.g. orders can't be filled or shipped, or 50 people can't work without it, etc.), ...
by Plonka
Thu Jan 10, 2013 8:18 pm
Forum: Problem Management
Topic: Researching considered problems
Replies: 3
Views: 7122

The issues should have been researched during the course of the project. Was there any UAT before sign off? It doesn't sound like it if the business is only finding out about these issues once the project went live, or if there was it was seriously deficient.
by Plonka
Thu Jan 10, 2013 8:08 pm
Forum: Change Management
Topic: Question on Standard Change
Replies: 5
Views: 8068

There is no law that says a standard change cannot include an outage.

That said and as Diarmid says, if the outage was due to a failed change, i.e. something went wrong, it should come off the list of standard changes until it is reviewed and the underlying cause is understood and remediated.