Search found 9 matches

by cdugas
Fri Sep 18, 2009 1:29 pm
Forum: Change Management
Topic: Change, Release and Application Management
Replies: 13
Views: 9762

Thanks everyone for your input. It sounds like application/product enhancement projects are typically managed outside the ITIL change/release processes, so we'll need to work with those folks on developing their own process.
by cdugas
Thu Sep 17, 2009 4:35 pm
Forum: Change Management
Topic: Change, Release and Application Management
Replies: 13
Views: 9762

OK, got it. So, what process do you use to manage that list of application changes before you submit the RfC? Don't you need a process to prioritize the fixes and enhancement that will become part of the next Release/Change and manage the backlog that is not being actively worked on at this time? Is...
by cdugas
Thu Sep 17, 2009 1:05 pm
Forum: Change Management
Topic: Change, Release and Application Management
Replies: 13
Views: 9762

Sorry if I offended. I wasn't trying to nitpick, just trying to understand. The reason it's confusing to me is that I see 2 different groups of changes. 1. The changes (enhancements) that are initiated by end users or customers of a service that are bundled into Releases and implemented by our App D...
by cdugas
Thu Sep 17, 2009 10:38 am
Forum: Change Management
Topic: Change, Release and Application Management
Replies: 13
Views: 9762

Isn't a release a budle or batch of related sets of Changes?

Thanks for your reply DYbeach. Your statement that many RFCs for one release is overkill seems to contradict the V2 text. V2 states: "Release Management should be used for: ...bundling or batching related sets of Changes into manageable-sized units." Also it states: "the term Release is used to desc...
by cdugas
Wed Sep 16, 2009 7:32 pm
Forum: Change Management
Topic: Change, Release and Application Management
Replies: 13
Views: 9762

Change, Release and Application Management

We have just implemented a new Change Management process. Our primary users have been our Infrastructure folks and people who support applications that are in production. Our Application Development folks now want to know how their Release Management process integrates into this new Change Managemen...
by cdugas
Sun Feb 18, 2007 2:04 pm
Forum: The ITIL Service Desk
Topic: User calls for status
Replies: 3
Views: 5935

Thanks!

by cdugas
Sat Feb 17, 2007 8:03 pm
Forum: The ITIL Service Desk
Topic: User calls for status
Replies: 3
Views: 5935

User calls for status

by cdugas
Sat Feb 17, 2007 7:43 pm
Forum: ITIL Jobs
Topic: ITIL job in Las Vegas, Nevada
Replies: 0
Views: 3191

ITIL job in Las Vegas, Nevada