Search found 44 matches

by Benson112
Wed Jul 28, 2010 11:49 am
Forum: ITIL Discussion
Topic: Impact v Urgency
Replies: 4
Views: 5952

Impact v Urgency

Could somebody please help me out here... For years we have prioritised incidents in a prehistoric way, with the use of lists "if its this service, its a p1..etc". I am hoping to shorly implement impact v urgency however i have hit a few stumbling blocks and cant for the life of me find any help in ...
by Benson112
Thu Dec 17, 2009 4:16 am
Forum: Problem Management
Topic: Incident Management Process Governance with a twist
Replies: 12
Views: 10291

Thanks for the replys all, im kind of with Timo here, i think they just want a tick in the box. But i dont like to produce rubbish thats got my name all over it. From what i can gather, the main objective here is to beat up an out-sourcer if they dont follow our process. Looks like ive got a bit of ...
by Benson112
Wed Dec 16, 2009 10:28 am
Forum: Problem Management
Topic: Incident Management Process Governance with a twist
Replies: 12
Views: 10291

thanks Tony...this is exactly my problem. Ive been given no idea on the goal of the procedure, just "Create on ASAP". But your post has helped me alot...i just need to read up on ISO20k :) I think what you say is pretty much what they are after, how do we measure conformity, but i just dont know whe...
by Benson112
Wed Dec 16, 2009 9:48 am
Forum: Problem Management
Topic: Incident Management Process Governance with a twist
Replies: 12
Views: 10291

Incident Management Process Governance with a twist

Hi All, I need a fwe ideas here because im going mad. I have been tasked with creating a process governance procedure for an Incident Management Process which has no SLA's, OLA's, KPI's or even targets. Impossible? I think so. It is not possible for me to create such things as this spreads across 20...
by Benson112
Wed Mar 11, 2009 11:01 am
Forum: Miscellaneous
Topic: Sad Git
Replies: 22
Views: 18125

by Benson112
Tue Jan 27, 2009 12:13 pm
Forum: Configuration Management
Topic: Service Catalogue tools - any open source / free tools?
Replies: 5
Views: 9338

by Benson112
Tue Jan 27, 2009 12:03 pm
Forum: Miscellaneous
Topic: Sad Git
Replies: 22
Views: 18125

by Benson112
Tue Sep 23, 2008 6:13 am
Forum: ITIL Discussion
Topic: Pulling my hair out!!!
Replies: 11
Views: 5959

by Benson112
Tue Sep 23, 2008 4:33 am
Forum: ITIL Discussion
Topic: Pulling my hair out!!!
Replies: 11
Views: 5959

by Benson112
Tue Sep 23, 2008 4:31 am
Forum: ITIL Discussion
Topic: Pulling my hair out!!!
Replies: 11
Views: 5959

by Benson112
Tue Sep 23, 2008 4:03 am
Forum: ITIL Discussion
Topic: Pulling my hair out!!!
Replies: 11
Views: 5959

Pulling my hair out!!!

by Benson112
Mon Aug 04, 2008 10:40 am
Forum: ITIL Certification
Topic: V2 - V3 Certification path questions
Replies: 11
Views: 7835

by Benson112
Mon Aug 04, 2008 10:04 am
Forum: ITIL Discussion
Topic: Project Management - Requirements from ITIL perspective
Replies: 6
Views: 4303

by Benson112
Mon Aug 04, 2008 9:57 am
Forum: ITIL Discussion
Topic: Project Management - Requirements from ITIL perspective
Replies: 6
Views: 4303