Search found 27 matches

by DanA
Thu Apr 14, 2011 10:27 am
Forum: Problem Management
Topic: Problem Weighting Matrix
Replies: 12
Views: 11400

You two make quite the welcoming committee. :roll: Diarmid, you actually provided some useful advice towards the end. Pity one must get past the condescending attitude to reach it. BTW, the "ITIL compliant" term was put in quotes for a reason. It is a reference to the endorsement of certain software...
by DanA
Wed Apr 13, 2011 9:13 pm
Forum: Problem Management
Topic: Problem Weighting Matrix
Replies: 12
Views: 11400

Ahh, a marketing strategy. Say little, create the enigma. Got it. It's semantics. Problems are the unknown cause of incidents. Not solving them causes incidents, which causes impacts. Setting up a risk/impact matrix to help understand problem priority can be done and it's helpful to understand where...
by DanA
Wed Apr 13, 2011 4:44 pm
Forum: Problem Management
Topic: Problem Weighting Matrix
Replies: 12
Views: 11400

I thought the purpose of the forum was for an open exchange of ideas?

To the original poster, the only advice from me is to look at it from Risk and Impact viewpoints and get more granular from there.
by DanA
Wed Feb 02, 2011 10:51 am
Forum: Miscellaneous
Topic: How to measure MTBF or MTBSI
Replies: 5
Views: 12158

I like this answer and I'll follow up with another question: Is there a better measurement? Seems that Availability combined with MTBSI gives a decent view of your overall % uptime, plus adds measurement of stability. Is anyone doing anything different?
by DanA
Mon Jan 31, 2011 11:12 am
Forum: Miscellaneous
Topic: How to measure MTBF or MTBSI
Replies: 5
Views: 12158

Sure, I understand the definitions. I hope you can see where I have a problem. If there isn't a "next occurrence", how do you calculate a mean? Or if your previous mean was 1 month, but we have yet to have the next occurrence several months later, how does that play in the calculation? Please see my...
by DanA
Fri Jan 28, 2011 4:51 pm
Forum: Miscellaneous
Topic: How to measure MTBF or MTBSI
Replies: 5
Views: 12158

How to measure MTBF or MTBSI

Mean Time Between Failure or Mean Time Between System Interruption, how do you measure? If you have failure at Jan 1, then Feb 1, then March 1, then you can say you have a 1 month MTBF. But what happens if it is now August and you haven't had an failure since? Do you still report a 1 month mean, eve...
by DanA
Fri Jan 28, 2011 4:38 pm
Forum: Problem Management
Topic: Root cause not found
Replies: 13
Views: 15004

In these cases, we do close problems as undetermined. But we also ask for the senior leader of the owning group to approve the closure. Then we report on the "undetermined" problems and make them accountable for what they are approving. That way, we hopefully limit the laziness factor.
by DanA
Fri Aug 06, 2010 5:50 pm
Forum: Problem Management
Topic: Scope of problems
Replies: 3
Views: 5747

Scope of problems

After a major incident review (which our Problem Management team facilitates), we often find opportunities for the future and document them. Some of these are technical in nature and turned in to problems and actioned (e.g. a known error in current version of driver which needs to be fixed, etc), bu...
by DanA
Mon Jul 06, 2009 11:08 am
Forum: Change Management
Topic: Industry or Benchmark figures on effective Change Management
Replies: 7
Views: 6133

by DanA
Mon Jul 06, 2009 10:34 am
Forum: Change Management
Topic: Incident Management and Change Management Interaction
Replies: 6
Views: 4413

by DanA
Fri Oct 31, 2008 2:42 pm
Forum: Change Management
Topic: Definition of Partial Success vs Failure
Replies: 15
Views: 13588

by DanA
Fri Aug 22, 2008 1:38 pm
Forum: Change Management
Topic: Request for Change during Change Freeze Period
Replies: 9
Views: 8530

by DanA
Thu Aug 07, 2008 1:42 pm
Forum: Change Management
Topic: Who is the owner to conduct a case study if change failure
Replies: 4
Views: 4402

by DanA
Thu Aug 07, 2008 1:32 pm
Forum: ITIL Jobs
Topic: Credit Crunch
Replies: 8
Views: 7669

by DanA
Wed Jul 09, 2008 12:49 pm
Forum: Change Management
Topic: Closing changes
Replies: 7
Views: 6031