Search found 2 matches

by incrediblejay
Wed Mar 06, 2013 12:02 pm
Forum: Problem Management
Topic: Would it be a Problem or Known Error Record.
Replies: 4
Views: 13636

As mentioned above, it is neither.

The Root Cause is just something to note in the problem ticket until you have a workaround, at which point it becomes a Known Error.
by incrediblejay
Wed Mar 06, 2013 11:58 am
Forum: Problem Management
Topic: Problem Manager's job
Replies: 5
Views: 8697

As Problem Manager, you will be expected to handle all Problems - which are incidents that affect multiple people or incidents that occurs repeatedly. You will primarily work with Subject Matter Experts to solve the problem and you will be expected to finish a Major Problem Review document after eac...