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by David64
Mon Mar 18, 2013 10:59 am
Forum: The ITIL Service Desk
Topic: "Fake" incidents
Replies: 4
Views: 8127

"Fake" Incidents

Just had an interesting discussion around "Fake" incidents. The issue in question is whether a "Fake" or "keyboard-n-chair" issue should fall under the ITIL definition of an incident. Or, is there another ITIL term we should be using...like event?

Any ideas?