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- Sat Jun 01, 2013 2:47 pm
- Forum: The ITIL Service Desk
- Topic: Management Buy-in for Service Desk
- Replies: 0
- Views: 5171
Im not even sure if this would be the right place to course this, so please don't shoot me. :D We are currently looking towards a skilled service desk "one-stop-shop" approach by giving the Service Desk functional team more technical tasks. These new tasks would include NT account creations/deletion...