Search found 2 matches

by AGIL
Tue Apr 16, 2013 10:54 am
Forum: The ITIL Service Desk
Topic: Opinions wanted on white labelled IT helpdesk
Replies: 0
Views: 4273

Opinions wanted on white labelled IT helpdesk

Please could you offer your opinion on a channel only white labelled support service? What makes it good, bad.. terrible? your experiences? Resold and rebranded to sit behind a particular IT reseller, marketed as their own service, sold to end users. 1st -5th line support. All the usual particulars....
by AGIL
Tue Apr 16, 2013 10:51 am
Forum: The ITIL Service Desk
Topic: Opinions wanted on White labelled IT support
Replies: 0
Views: 4171

Opinions wanted on White labelled IT support

Please could you offer your opinion on a channel only white labelled support service? What makes it good, bad.. terrible? your experiences? Resold and rebranded to sit behind a particular IT reseller, marketed as their own service, sold to end users. 1st -5th line support. All the usual particulars....