Search found 5 matches

by 617jeff
Wed Mar 05, 2008 4:15 am
Forum: The ITIL Service Desk
Topic: Incident Resolution vs Closure
Replies: 8
Views: 11759

by 617jeff
Fri May 18, 2007 8:34 am
Forum: The ITIL Service Desk
Topic: Incident Resolution vs Closure
Replies: 8
Views: 11759

Incident Resolution vs Closure

by 617jeff
Mon May 14, 2007 10:15 am
Forum: ITIL Discussion
Topic: Knowledge Base Article Structure
Replies: 4
Views: 5140

by 617jeff
Mon May 14, 2007 9:13 am
Forum: ITIL Discussion
Topic: Knowledge Base Article Structure
Replies: 4
Views: 5140

by 617jeff
Mon May 14, 2007 6:21 am
Forum: ITIL Discussion
Topic: Knowledge Base Article Structure
Replies: 4
Views: 5140

Knowledge Base Article Structure