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by Almaz
Tue May 21, 2013 11:23 pm
Forum: The ITIL Service Desk
Topic: request user absence
Replies: 1
Views: 4946

request user absence

I am currently thinking about one issue, what opinions do you have? We have ITSM software (ManageEngine Service Desk), where all users submits their requests. As soon as request was posted, we start to count down time for resolution. When IT guy contacts user he (user) can be out of office, when he ...