Search found 105 matches
- Wed Mar 16, 2011 12:15 pm
- Forum: ITIL Certification
- Topic: ITIL V3 Bridging exam
- Replies: 32
- Views: 36972
Passed the V3 Bridge course last Friday. Whew! I did my pre-course studying using the Colin Rudd's "The Manager's Bridge Certificate in IT Service Management" and the 5 OGC's Key Element guides. During the 4-1/2 day course, I used the instructor's printed slide show but reviewed the instructor's key...
- Thu Nov 18, 2010 9:31 am
- Forum: Change Management
- Topic: Change Originator/Change Submitter - Who ?
- Replies: 6
- Views: 9296
- Fri Oct 22, 2010 9:45 am
- Forum: Miscellaneous
- Topic: peoplecert using "ITIL Community Forum" on their w
- Replies: 1
- Views: 4470
peoplecert using "ITIL Community Forum" on their w
ITILAdmin, An aggregator site is using your copyrighted name for a section. http://www (dot) itil-itsm-peoplecert (dot) com/category/itil-community-forum/ The IT Skeptic's recently been calling him on the use of copyright material without attribution so I took a peek. When I clicked on their "ITIL C...
- Tue Sep 07, 2010 5:18 pm
- Forum: The ITIL Service Desk
- Topic: Incident Management - define a 'sleeping ticket'
- Replies: 7
- Views: 9061
Re: Incident Management - define a 'sleeping ticket'
42.diGit_S wrote:How long should an open incident be inactive before you can call it 'sleeping'?
Sorry, couldn't resist.
- Tue Jun 08, 2010 5:25 pm
- Forum: ITIL Certification
- Topic: ITIL V3 Bridging exam
- Replies: 32
- Views: 36972
Re: The Manager's bridging exam is not easy....
...used the 5 'Key Element Guides', the book by Colin Rudd titled 'The Managers Bridge Certificate in IT Service Management - A guide for ITIL V3 Exam Candidates' and the 'Introduction to ITIL V3' as the primary sources for pre-course reading. Chris, were any of your sources more helpful than other...
- Mon May 24, 2010 9:31 am
- Forum: Change Management
- Topic: They got me to talk
- Replies: 15
- Views: 12807
A slide presentation should contain big pictures and few words. The discussion is the focus of the event, the slides are eye candy. I suggest taking a look at the Presentation Zen website. For complex information, it's a bit over the top but I try to find a happy medium. Mark Twain said, "I didn't h...
- Mon May 17, 2010 9:47 am
- Forum: ITIL Certification
- Topic: ITIL Service Manager exam
- Replies: 1
- Views: 4738
Three topics down is a discussion called "exam this saturday on ISEB SSS case study - Any last min poi". Please read that one (and the other topics it points to). I don't think I've seen a discussion here go into detail about a specific case study. The exam is about YOUR interpretation of the case s...
- Fri Apr 16, 2010 10:03 am
- Forum: Problem Management
- Topic: Underlying Problems
- Replies: 4
- Views: 6803
- Fri Apr 16, 2010 9:25 am
- Forum: Problem Management
- Topic: Underlying Problems
- Replies: 4
- Views: 6803
Welcome to arguably one of the most confusing aspect of ITIL Service Support (or Service Operations). I've seen a couple discussions that went on for seemingly weeks. Check the "Does a Major Incident automatically lead to the creation of a problem record?" discussion within LinkedIn's "ITIL v2 / v3 ...
- Wed Apr 14, 2010 1:31 pm
- Forum: ITIL Discussion
- Topic: Business Analyst
- Replies: 21
- Views: 14683
Cinbad, Given the info that you've provided, we can't know. From a business analyst perspective, I think the questions you need to ask are how can ITIL help me; help my business? Will ITIL help you: ITSM is about managing IT services for the customer. If you don't work in IT, certs in ITIL probably ...
- Wed Apr 14, 2010 12:34 pm
- Forum: Change Management
- Topic: CAB and outsourcing of IT
- Replies: 6
- Views: 8828
- Tue Apr 06, 2010 4:23 pm
- Forum: ITIL Certification
- Topic: exam this saturday on ISEB SSS case study - Any last min poi
- Replies: 12
- Views: 14295
Puskar, Look down the forum about 4 topics and open "V2 Managers Exams in April". Lots of good info in the first 5 or so posts. I don't have any specifics on the SSS case study, but our instructor had us put our case study company's strengths, weaknesss, opportunities, threats (SWOTs) in a matrix. F...
- Tue Apr 06, 2010 4:08 pm
- Forum: The ITIL Service Desk
- Topic: "Perceived Incident"???
- Replies: 2
- Views: 4643
I'd call it a closed incident. :-) Actually I'd categorize it as "user error". You might need to add a procedure for such "perceived" incidents. What do you currently do if someone reports an incident but no one can recreate it? You could probably follow that procedure, just close (or cancel) the in...
- Thu Apr 01, 2010 1:56 pm
- Forum: The ITIL Service Desk
- Topic: ITIL question
- Replies: 5
- Views: 7165
- Thu Apr 01, 2010 9:25 am
- Forum: Change Management
- Topic: Successful Change Definition ?
- Replies: 20
- Views: 20070