Search found 12 matches

by yyz
Mon Jul 30, 2012 7:22 pm
Forum: Change Management
Topic: Change Management and Vendors
Replies: 3
Views: 5653

UKIT, Thank you for the advice. Interestingly enough, I just read your post today, after implementing a procedure that has a lot of your recommendations. We have a CHM Team of"coordinators", and they interact with and recieve vendor outage notifications (I wish the notifications came in a month in a...
by yyz
Tue May 08, 2012 5:24 pm
Forum: Change Management
Topic: When does a Task Become a Change?
Replies: 2
Views: 4485

same as above

My orginization uses standard RFCs heavily. 60% of all RFCs are standards. We do about 600 changes a month. One of the limitations of our system is that it doesn't support tasks. Here is my vision: We are migrating different customer segments e-mails in a three week span. 15 tasks (one for each migr...
by yyz
Tue May 08, 2012 5:08 pm
Forum: Change Management
Topic: Change Management and Vendors
Replies: 3
Views: 5653

Change Management and Vendors

Our company relies on large vendors as part of our Service Delivery schema; Power companies, Telco / Internet Providers, etc. They have no access in to our ITSM suite and therefore cannot enter their own changes (not that we have SLAs with them that would even make them do that). The vendors send us...
by yyz
Thu Dec 24, 2009 4:09 pm
Forum: ITIL Certification
Topic: Passed the V3 CSI Lifecycle Test - Where is this getting me?
Replies: 12
Views: 15071

Passed the V3 CSI Lifecycle Test - Where is this getting me?

My ITIL Exam History (I have never failed an ITIL Certification Exam): V2: ITIL Foundation Certification, 2005 ITIL Practitioner Certification, (IPRC), 2006 ITIL Practitioner Certification, (IPSR), 2006 V3: Foundations Bridge, 2008 Service Operations Lifecycle, 2008 CSI Lifecycle, 2009 Thus I just p...
by yyz
Mon Dec 17, 2007 3:49 pm
Forum: ITIL Certification
Topic: ITIL CMDB Question
Replies: 13
Views: 11414

The answer is...

by yyz
Thu Dec 13, 2007 4:20 pm
Forum: ITIL Certification
Topic: ITIL Foundation Exam in V3
Replies: 12
Views: 10824

by yyz
Mon Dec 10, 2007 3:13 pm
Forum: ITIL Certification
Topic: ITIL Foundation Exam in V3
Replies: 12
Views: 10824

by yyz
Fri Nov 30, 2007 1:59 pm
Forum: ITIL Certification
Topic: ITIL Foundation Exam in V3
Replies: 12
Views: 10824

by yyz
Mon Nov 19, 2007 8:02 pm
Forum: ITIL Certification
Topic: ITIL Foundation Exam in V3
Replies: 12
Views: 10824

by yyz
Mon Nov 19, 2007 4:21 pm
Forum: ITIL Certification
Topic: ITIL Foundation Exam in V3
Replies: 12
Views: 10824

Just as an FYI...

by yyz
Thu Aug 23, 2007 1:03 pm
Forum: ITIL Discussion
Topic: Branding your ITIL / ITSM Program
Replies: 4
Views: 5259

Branding your ITIL / ITSM Program