Search found 24 matches

by joshinplano
Thu Nov 14, 2013 11:30 am
Forum: ITIL Jobs
Topic: Senior Analyst - IT Service Management, Dallas TX
Replies: 0
Views: 4433

Senior Analyst - IT Service Management, Dallas TX

My company has a position available for a Senior Analyst in IT Service Management. Information as follows. Please send me your resume if you're interested at josh.luse@wnco.com. Thanks! BASIC QUALIFICATIONS: High School Diploma, GED or equivalent education required. Must be at least 18 years of age....
by joshinplano
Mon May 09, 2011 9:17 am
Forum: Change Management
Topic: Change coordinator/manager role
Replies: 6
Views: 12576

Thanks for your totally useless reply Boris :) I am ITIL V3 certified. The Change Coordinator role is not mentioned in the texts that I have - but the Change Manager is - hence my statement. Feel free to provide information on where to look if you feel my statement is incorrect so that I may gain fr...
by joshinplano
Tue Apr 26, 2011 5:09 pm
Forum: Change Management
Topic: Change coordinator/manager role
Replies: 6
Views: 12576

Thank you for the reply. That being said, any feedback on how this role is defined in real world companies would be appreciated.

Thanks!
by joshinplano
Mon Apr 25, 2011 1:09 pm
Forum: Change Management
Topic: Change coordinator/manager role
Replies: 6
Views: 12576

Change coordinator/manager role

I know ITIL v3 got away from the Change coordinator role and established a Change Ma2nager role in its place. I am curious to know what role this plays in peoples organizations, away from what the ITIL defined role is. In other words, what role does the change coordinator play in your organization e...
by joshinplano
Wed Nov 04, 2009 11:47 am
Forum: The ITIL Service Desk
Topic: Incident processes in QA/DEV/TEST environments?
Replies: 7
Views: 7190

Incident processes in QA/DEV/TEST environments?

Does anyone here use their IM process and tool(s) for their DEV/TEST/QA environments? Some of our Managers and Project Teams are wanting to use our Incident process and tool to start tracking problems in those environments. There has been a lot of downtime in those environments recently, and they be...
by joshinplano
Mon Jan 19, 2009 10:01 am
Forum: Change Management
Topic: Change Management Metrics and QA to Prod Change Ratios
Replies: 4
Views: 5264

by joshinplano
Fri Oct 24, 2008 4:08 pm
Forum: Change Management
Topic: Change Management & Test Results
Replies: 7
Views: 5994

by joshinplano
Tue Jul 08, 2008 11:31 am
Forum: Change Management
Topic: Incident (Break/Fix/Emergency) & Change
Replies: 11
Views: 14317

by joshinplano
Tue Jul 08, 2008 10:16 am
Forum: Change Management
Topic: Incident (Break/Fix/Emergency) & Change
Replies: 11
Views: 14317

by joshinplano
Mon Jul 07, 2008 2:14 pm
Forum: Change Management
Topic: Incident (Break/Fix/Emergency) & Change
Replies: 11
Views: 14317

by joshinplano
Mon Jul 07, 2008 1:19 pm
Forum: Change Management
Topic: Change Management "Driver" Classifications
Replies: 3
Views: 3913

by joshinplano
Tue Jul 01, 2008 11:39 am
Forum: Change Management
Topic: How to handle Server Reboots?
Replies: 46
Views: 33144