Search found 19 matches

by Phoenix
Wed Mar 27, 2013 3:25 pm
Forum: Change Management
Topic: Change Management Procedure
Replies: 4
Views: 7107

thanks for the feedback. We do have policy and procedures that state everything. It states that the CCB meetings are in person along with many other things. Our documents are periodically reviewed and this review cycle the Applications manager made many 'suggested' edits. One was to eliminate in per...
by Phoenix
Wed Mar 20, 2013 3:18 pm
Forum: Change Management
Topic: Change Management Procedure
Replies: 4
Views: 7107

Change Management Procedure

If you can provide any ammunition here I would be most grateful. As the change manager I wrote our procedure. Our Operations manager has been given the opportunity to make suggestions and edits to the procedure and of course has made what I consider unreasonable suggestions. First I do not think it ...
by Phoenix
Wed Mar 20, 2013 3:06 pm
Forum: Change Management
Topic: new wireless (Wi-Fi) hotspot capability
Replies: 2
Views: 5026

Thanks for the feedback Fang
by Phoenix
Wed Dec 12, 2012 1:33 pm
Forum: Change Management
Topic: How to Reduce unplanned and emergency changes
Replies: 6
Views: 10845

Hi Prathap - You need to make sure you have your emergency process documented in a policy and procedure. Once its documented it needs to have the proper signoff and support - a champion with muscle. The emergency process should detail what is acceptable. I would also recommend that your process requ...
by Phoenix
Wed Dec 12, 2012 1:27 pm
Forum: Change Management
Topic: new wireless (Wi-Fi) hotspot capability
Replies: 2
Views: 5026

new wireless (Wi-Fi) hotspot capability

i know i am going to get push back so wanted to get some support before going into battle. our Operations team sent out an email to IT as a 'test audience' for a new wireless hotspot that will be used agency wide for internal wifi. As the change manager I would like to see a change request for this....
by Phoenix
Thu Jan 06, 2011 11:55 am
Forum: ITIL Training & ITSM Conferences
Topic: Pink Elephant Conference 2011
Replies: 1
Views: 11750

Pink Elephant Conference 2011

Hello All,

Does anyone have comments pro/con regarding the 'Pink Elephant' organization? I have never attended a conference sponsored by this organization. I am contemplating attending the IT Conference in Vegas next month.
by Phoenix
Wed Jan 05, 2011 11:24 am
Forum: Change Management
Topic: 2011 Conferences - 'Pink Elephant'
Replies: 0
Views: 4097

2011 Conferences - 'Pink Elephant'

Hello All,

Does anyone have comments pro/con regarding the 'Pink Elephant' organization? I have never attended a conference sponsored by this organization. I am contemplating attending the IT Conference in Vegas next month.

[Admin: No Links Please - Thanks]

Thanks
by Phoenix
Wed Jul 30, 2008 3:48 pm
Forum: ITIL Certification
Topic: How to put my name at the certification database?
Replies: 7
Views: 8080

Certification

by Phoenix
Mon Jul 28, 2008 11:58 am
Forum: Change Management
Topic: Change Management Conferences
Replies: 2
Views: 4466

by Phoenix
Wed Jul 23, 2008 10:41 am
Forum: Change Management
Topic: Change Management Conferences
Replies: 2
Views: 4466

Change Management Conferences

by Phoenix
Fri Jun 13, 2008 2:37 pm
Forum: ITIL Certification
Topic: Change Manager Certification but Not ITIL Organization
Replies: 4
Views: 5897

by Phoenix
Fri Jul 20, 2007 11:21 am
Forum: Change Management
Topic: Business approval in the CM process
Replies: 5
Views: 8219