Wondering how everyone else manages this type of scenario .... Defects from the project accepted into BAU. Problems are progressed via Problem management, but what amount minor defects? ie spelling mistakes on forms, form controls working correctly not optimally etc. They don't really fall into the ...

Thanks Guys.

John, I thought that may be the case. I dont like the idea of a Problem ticket remaining open when we're looking at development. (In this case bigger pipes etc). I just need to ensure there is a tool/ process to track the new enhancement.

I have a problem record, which after investigation we have found the system is working as designed (issue is slow pdf printing via citrix). My question is : As an enhancement to the system is required to resolve the users issue, how do i track it. Do i keep the problem record open (not sure) or shou...