Ad blocker detected: Our website is made possible by displaying online advertisements to our visitors. Please consider supporting us by disabling your ad blocker on our website.
Search found 1 match
Search found 1 match • Page 1 of 1
- Fri Aug 16, 2013 12:52 pm
- Forum: The ITIL Service Desk
- Topic: resolution times
- Replies: 0
- Views: 4634
Hello, Recent we ran into a situation where an outage occured, but no exact time was available. It happened at some point in the night when the main service desk team was not in office. When they arrived many hours later, the issue was diagnosed. As a general rule, should we record the outage time f...