Search found 2 matches

by rm2slam
Mon Aug 26, 2013 11:57 am
Forum: ITIL Service Delivery
Topic: Inputs on designing a new Process Quality Audit form
Replies: 3
Views: 10967

My first question is do you have the process mapped so that the responders will know how it is supposed to work? A good bpmn process flow distributed is the best way we have found in our financial institution IT dpt to ensure processes are understood and performing as expected.
by rm2slam
Mon Aug 26, 2013 11:53 am
Forum: ITIL Service Delivery
Topic: Monthly Capacity Mgmt Reports - template/format sugestions??
Replies: 0
Views: 7301

Monthly Capacity Mgmt Reports - template/format sugestions??

Hello all, I am a new Capacity and Performance Analyst for a top 3 credit union, and thankfully my department SMEs have every type of metric, data point, and utilization stat on earth. My first task is to take the data they have mined and present it in a monthly format to the various department head...