Search found 70 matches

by MBU
Wed Nov 18, 2009 11:52 am
Forum: Problem Management
Topic: Problem ticket documentation requirements
Replies: 8
Views: 9822

Nearly the same approach at a customer: PM Candidates can be raised by SD & IM team members. Then, frequently (weekly or every 2 weeks) the IM & SD Manager has to justify the Candidates in front of the PM Manager (exception: Prio 1 Incidents). This has improved the quality of Candidates tremendously...
by MBU
Fri Nov 06, 2009 8:48 am
Forum: The ITIL Service Desk
Topic: Incident or problem?
Replies: 5
Views: 5878

"WHY" is the killer-question for incidents.
If you can't answer the "why" you may have a problem management candidate on which the Problem Manager/Anlyst can decide to move it to a Problem.
by MBU
Wed Oct 28, 2009 4:00 am
Forum: Change Management
Topic: Profitability analysis change management (ROI / TCO)
Replies: 2
Views: 3457

Schiba1,
Please send me a private mail to ekarges (at) pt.lu

We'll start a discussion.
by MBU
Sun Oct 25, 2009 7:36 am
Forum: ITIL Jobs
Topic: What salary can I expect witl 1 year ITIL experience?
Replies: 23
Views: 20990

1.000.000 €/month ?? (Sorry, I don't know the currency)
The less information you give the higher is the discrepancy.
My 2 ct
by MBU
Tue Oct 13, 2009 8:43 am
Forum: ITIL Certification
Topic: ITIL Training for the masses - your opinions pls
Replies: 13
Views: 10208

Addition: COBIT gives you also more the "business view" on IT. Starting from a Enterprise strategy (BSC) to IT goals to enterprise architecture for IT to an IT scorecard. If I were CEO or CFO I would be happy to "have something like COBIT" to push my CIO that he (IT) delivers what I (business) expec...
by MBU
Mon Oct 12, 2009 9:29 am
Forum: ITIL Discussion
Topic: Service Call Status Changes form Void to other Status
Replies: 4
Views: 4171

Santosh,
HP offers several forums for SD users; please have a look at them as this question is tightly related to the configuration of your Service Management software. Search for your error code and you'll find answer(s).
Thx,
by MBU
Mon Oct 12, 2009 5:21 am
Forum: ITIL Certification
Topic: v2 or v3
Replies: 10
Views: 9189

Lammy, Why do you want to go to the ITIL expert level? Just because you get a nice, fancy badge? This maybe has also an influence. If you want and need to understand v2 because your organisation/customer are using these than this has an impact, too. If you want to learn it "the hard way" maybe the s...
by MBU
Fri Oct 02, 2009 3:37 am
Forum: ITIL Certification
Topic: ITIL Training for the masses - your opinions pls
Replies: 13
Views: 10208

TOM, please find below my 2ct: First of all: RESPECT for the journey you're planning and I wish you all the best for you and your team. There're 2 important things to keep in mind. Assure that your key players (internal trainers, multiplicators, etc.) stuck with you. Communicate success storys. Then...
by MBU
Thu Oct 01, 2009 10:30 am
Forum: Miscellaneous
Topic: ITIL-Tool-Infra 8.0--costs?
Replies: 12
Views: 10956

My 2ct as tool-independent consultant:
Ask them also for
history and roadmap of the product
similar implementations
customer reference visit in peer group
administratability
... etc.
by MBU
Tue Sep 29, 2009 7:58 am
Forum: Miscellaneous
Topic: ITIL-Tool-Infra 8.0--costs?
Replies: 12
Views: 10956

Sounds like twitter :roll:
Enjoy waiting, please don't post the price here, thx.
by MBU
Thu Sep 10, 2009 8:14 am
Forum: Miscellaneous
Topic: Release Policy
Replies: 24
Views: 17850

Tomkin, I (consultant) work NEVER nor do I use best practice, I only recommend to my customers what they should do ... e.g. when implementing a Release policy I guide them exactly to the topics on p.215 (I LOVE v2); look whatelse is existing in the company and add/remove topics. For this ITIL is a f...
by MBU
Wed Sep 09, 2009 9:06 am
Forum: Miscellaneous
Topic: Release Policy
Replies: 24
Views: 17850

BLUE book BLUE book BLUE book BLUE book

I'm getting old ... maybe I should read one of these new books with more fancy colours
by MBU
Wed Sep 09, 2009 9:05 am
Forum: Miscellaneous
Topic: Release Policy
Replies: 24
Views: 17850

Tomkin,
there's a detailed description of the content of a release policy on p. 215 in the red book ...
quote: A Release policy should include:
/quote

Hope this helps,
by MBU
Tue Sep 01, 2009 10:58 am
Forum: ITIL Discussion
Topic: Impact and Urgency
Replies: 22
Views: 16016

I guess this is in Service Strategy right now .... like TCU 8O

Correct me if I'm wrong
by MBU
Tue Sep 01, 2009 8:30 am
Forum: ITIL Discussion
Topic: Impact and Urgency
Replies: 22
Views: 16016

@tco (abbrevation vor the thechosenone): That's quite easy, I'm 6'7'' so an easy target @UKV: That's a very good point. I do absolutely agree on that. The cert is getting worse, but content is an evolution. I'm in a transition project v2->v3 and it turns out that a quite amture level in the organisa...