Search found 70 matches

by MBU
Mon Aug 31, 2009 3:26 am
Forum: ITIL Discussion
Topic: Impact and Urgency
Replies: 22
Views: 16016

OKV & and thechosen1, Who moved YOUR cheese? I'm v2 Service Manager since 2005 and in the beginning I didin't like v3, too. I never followed an official training and i'll wait for the expert certification until i think it's (v3) "in reality" mature enough to use. But i see several improvements and, ...
by MBU
Thu Aug 27, 2009 4:12 am
Forum: The ITIL Service Desk
Topic: Work flow chart for the IT help desk
Replies: 6
Views: 10141

by MBU
Thu Aug 13, 2009 8:03 am
Forum: ITIL Jobs
Topic: Incident Manager Role
Replies: 3
Views: 6188

by MBU
Thu Jul 23, 2009 8:01 am
Forum: The ITIL Service Desk
Topic: ITIL Service Desk Metrics
Replies: 15
Views: 29993

Congratulations

by MBU
Wed Jul 08, 2009 9:29 am
Forum: ITIL Discussion
Topic: End User Experience Monitoring Tools
Replies: 11
Views: 7534

by MBU
Mon Jul 06, 2009 8:51 am
Forum: Problem Management
Topic: Interface PM / CM
Replies: 6
Views: 7331

by MBU
Fri Jul 03, 2009 9:34 am
Forum: Problem Management
Topic: Interface PM / CM
Replies: 6
Views: 7331

by MBU
Fri Jul 03, 2009 4:31 am
Forum: Problem Management
Topic: Interface PM / CM
Replies: 6
Views: 7331

Interface PM / CM

by MBU
Tue Jun 30, 2009 9:21 am
Forum: ITIL Discussion
Topic: End User Experience Monitoring Tools
Replies: 11
Views: 7534

by MBU
Mon Jun 08, 2009 9:56 am
Forum: The ITIL Service Desk
Topic: Proposal for Service Desk
Replies: 3
Views: 6946

by MBU
Sat Jun 06, 2009 3:58 am
Forum: ITIL Discussion
Topic: Do "ITIL people" ever make it to C-level?
Replies: 4
Views: 3858

by MBU
Thu May 14, 2009 2:55 am
Forum: ITIL Discussion
Topic: Corporate image
Replies: 13
Views: 7136

by MBU
Wed May 13, 2009 4:53 am
Forum: ITIL Discussion
Topic: How do you handle Execs who won't hold the line!?
Replies: 16
Views: 13572

by MBU
Sat May 09, 2009 3:24 am
Forum: ITIL Service Delivery
Topic: SLA breaches
Replies: 11
Views: 13515

by MBU
Wed May 06, 2009 8:11 am
Forum: The ITIL Service Desk
Topic: VIP Status
Replies: 3
Views: 6010