Search found 36 matches

by paulfixter
Mon Nov 23, 2009 4:29 am
Forum: Configuration Management
Topic: Software/Application CIs
Replies: 10
Views: 11474

Software/Application CIs

I have had a discussion with a colleague regarding software/application CIs. One person believes that a CD/disk/tape etc (with software on it) is a physical CI - this may be stored in a secure fireproof safe when not in use; software on a shared drive that does not exist on a CD/disk/tape is a logic...
by paulfixter
Thu Nov 19, 2009 10:46 am
Forum: Change Management
Topic: Change Management - Failures
Replies: 7
Views: 5199

You could also test the change prior to the "live" rollout. Is there a test environment. Did any ATMs fail during the test? How urgent it is to get the faulty ATMs up and running. You could deal with the faulty ones under incident management and get them up and running one by one. If the root cause ...
by paulfixter
Thu Nov 19, 2009 10:40 am
Forum: Change Management
Topic: CAB
Replies: 11
Views: 6567

mnsmith wrote: even Barbara who sweeps the floor could be invited, if the change impacts her.
:lol:
by paulfixter
Fri Nov 13, 2009 3:51 am
Forum: Configuration Management
Topic: Naming CIs in DML (DSL)
Replies: 1
Views: 5593

Naming CIs in DML (DSL)

Hi all, I am in the process of creating a DML (or DSL if you're using ITIL V2) and I am thinking about the CI identifiers to use. At present, our computer hardware is uniquly identified using the naming convention AA1234, AA1235, AA1236 etc. For the DML CIs such as physical installation CDs, I am th...
by paulfixter
Tue Apr 28, 2009 6:31 am
Forum: Change Management
Topic: Is this a Change?
Replies: 5
Views: 3883

by paulfixter
Tue Apr 28, 2009 5:32 am
Forum: Change Management
Topic: Is this a Change?
Replies: 5
Views: 3883

Is this a Change?

by paulfixter
Tue Feb 17, 2009 10:09 am
Forum: Problem Management
Topic: Known Problem
Replies: 6
Views: 7855

by paulfixter
Thu Jan 15, 2009 5:57 am
Forum: Configuration Management
Topic: Configuration Item Owners
Replies: 5
Views: 8932

by paulfixter
Mon Jan 05, 2009 3:41 am
Forum: The ITIL Service Desk
Topic: Parent-Child relationship
Replies: 13
Views: 11637

by paulfixter
Mon Jan 05, 2009 2:22 am
Forum: The ITIL Service Desk
Topic: Parent-Child relationship
Replies: 13
Views: 11637

by paulfixter
Mon Jan 05, 2009 2:12 am
Forum: The ITIL Service Desk
Topic: Parent-Child relationship
Replies: 13
Views: 11637

by paulfixter
Wed Dec 31, 2008 9:52 am
Forum: The ITIL Service Desk
Topic: Parent-Child relationship
Replies: 13
Views: 11637

by paulfixter
Wed Dec 31, 2008 6:17 am
Forum: ITIL Jobs
Topic: Recruitment nightmare
Replies: 14
Views: 17328

by paulfixter
Tue Dec 30, 2008 10:35 am
Forum: The ITIL Service Desk
Topic: Quote Of The Day
Replies: 1
Views: 3661

Quote Of The Day