Search found 57 matches

by Azard
Thu May 12, 2005 9:01 am
Forum: Change Management
Topic: Change Management - Industry Statistics
Replies: 3
Views: 8730

CM stats

by Azard
Wed May 04, 2005 8:52 am
Forum: Related Topics
Topic: Tips on creating a DSL
Replies: 20
Views: 24344

Creating a DSL

by Azard
Wed May 04, 2005 8:20 am
Forum: ITIL Discussion
Topic: Testing and Verification of ITIL Implementation
Replies: 3
Views: 5783

Measuring ITIL

by Azard
Thu Apr 28, 2005 1:20 pm
Forum: ITIL Discussion
Topic: Organization structure
Replies: 1
Views: 5529

by Azard
Wed Apr 27, 2005 4:00 pm
Forum: The ITIL Service Desk
Topic: Cleaning up a Mess
Replies: 3
Views: 8558

by Azard
Wed Apr 27, 2005 12:28 pm
Forum: ITIL Discussion
Topic: Asset Management versus Configuration Management
Replies: 11
Views: 33278

Asset Mgmt vs Config Mgmt

by Azard
Wed Apr 27, 2005 11:58 am
Forum: Problem Management
Topic: Problems vs. Incidents
Replies: 18
Views: 35302

Incidents vs Problems

by Azard
Wed Apr 27, 2005 11:13 am
Forum: The ITIL Service Desk
Topic: Managing Service Level Agreement
Replies: 3
Views: 7335

SLA

by Azard
Wed Apr 27, 2005 9:37 am
Forum: The ITIL Service Desk
Topic: Managing Service Level Agreement
Replies: 3
Views: 7335

SLA - where to start

by Azard
Tue Apr 26, 2005 1:46 pm
Forum: Configuration Management
Topic: How to update the CMDB
Replies: 8
Views: 18824

CMDB

by Azard
Tue Apr 26, 2005 12:42 pm
Forum: The ITIL Service Desk
Topic: Incidents -> Problems -> Know Errors -> RFC
Replies: 2
Views: 7702

Incident handling flow

by Azard
Tue Apr 26, 2005 11:36 am
Forum: The ITIL Service Desk
Topic: Global Service Desk
Replies: 11
Views: 15100

Global servie desk