Search found 42 matches

by changeborg
Tue Mar 02, 2010 10:07 am
Forum: Change Management
Topic: Sensitive Changes
Replies: 1
Views: 3122

Sensitive Changes

I'm curious how others out here in the community manage situations like what we recently experienced. With what has been in the news lately with all the hacking of Fortune 500 companies and propriatary and sensitive information being stolen, our company is taking steps to help secure our data among ...
by changeborg
Thu Feb 18, 2010 4:29 pm
Forum: Change Management
Topic: Report changes?
Replies: 1
Views: 2968

Report changes?

Here’s a good hypothetical one for everyone. Based on our definition of a change (ITIL v3), I think this one is clear cut but due to a recent policy statement enforcing longer lead times on Low impact changes, I want to get this straight in my head. We have been requiring our teams log low impact ch...
by changeborg
Thu Feb 18, 2010 4:18 pm
Forum: Change Management
Topic: Business Approval - Who's role?
Replies: 2
Views: 3310

Timo - thanks for your input and you're pretty much dead on my line of thinking as well. While we're not looking to bring in a consultant, our biggest issue is personnel which we are just starting to battle.
by changeborg
Thu Feb 18, 2010 12:21 pm
Forum: Change Management
Topic: Business Approval - Who's role?
Replies: 2
Views: 3310

Business Approval - Who's role?

This has been our latest battle in the war of change management within our organization. Just to put a reminder out there, we are a global organization located in Europe, North America and APAC (amongst others but these are the big 3). Within the change organization, we have a staff of 2 whom are ac...
by changeborg
Tue Feb 09, 2010 2:08 pm
Forum: Change Management
Topic: Emergency Change Process Documentation
Replies: 16
Views: 14210

CMizikar - We have been in a similar state in that we mention it in our overall governance documentation however did not have a separate process/flow for it. Due to some recent issues within our global organization we are now circling back and creating unique documentation pertaining to Emergency ch...
by changeborg
Thu Feb 04, 2010 2:06 pm
Forum: Change Management
Topic: Change Request required fields
Replies: 13
Views: 10692

This is getting slightly off topic but I have a question on the testing discussion here. From a purist ITIL standpoint, it is my understanding that the testing simply needs to be documented within the RFC or am I off base here? To put more context to my question, is it the 'job' of change management...
by changeborg
Wed Feb 03, 2010 3:51 pm
Forum: Change Management
Topic: Change Request required fields
Replies: 13
Views: 10692

CO - You pretty much hit the same information we have determined to be important but as I'm sure Viking will tell you, make it as rigorous or simple as your organization deems necessary (don't want to step on your toes there mate). However you have given me a few ideas that I think we can use which ...
by changeborg
Thu Jan 28, 2010 11:22 am
Forum: Change Management
Topic: Online Change Approvals
Replies: 18
Views: 11684

We use a multi-tiered approach to our approvals as within our organization, we require several layers of approvals for all changes. 1. Business Approval. The customer is required to approve every change to the services we provide to them. It is up to the person planning the change to obtain this eit...
by changeborg
Wed Jan 27, 2010 2:04 pm
Forum: Change Management
Topic: SLA for CM
Replies: 11
Views: 7886

Excellent John - (sorry off topic) am happy to know that my company falls within the #1 idiotic things they can do! Seriously though, we did do that but truthfully they did it before they adopted ITIL. We're kind of stuck with it right now due to budget cuts though...
by changeborg
Tue Jan 26, 2010 3:01 pm
Forum: Change Management
Topic: About Emergency Change?
Replies: 10
Views: 8503

P-Hex *wonders if I can somehow work that into our process documentation* 8) From a maturity level, we have recently released our global standards on IM which was a long time coming. There is still more to do in that space to map out the relation to change and all the others but it's quickly evolvin...
by changeborg
Tue Jan 26, 2010 12:24 pm
Forum: Change Management
Topic: About Emergency Change?
Replies: 10
Views: 8503

Wow you guys are hitting all of our topics that have come up since returning from the year end freeze period! I don't want to hyjack this thread but I believe this is on topic and felt it better to be here than a separate posting. If you haven't been able to figure it out due to all of my posts, we ...
by changeborg
Thu Jan 21, 2010 11:19 am
Forum: Change Management
Topic: Prod vs non-prod
Replies: 5
Views: 5693

This seems to have become quite the little hot topic in our group over the last several days with very strong opinions on both sides of the fence. What I am trying to do is allow everyone to see the impact this will have on our operational teams. Based on feedback I've received thus far, our functio...
by changeborg
Mon Jan 18, 2010 9:53 pm
Forum: Change Management
Topic: Detection techniques
Replies: 6
Views: 3852

Defined Release process = No We do have application teams who follow internal release processes but they are very much team centric and follow no true global process. We do have separation of duties but alas this is different than what I am after. As mentioned, we are beginning the process adoption ...
by changeborg
Mon Jan 18, 2010 10:33 am
Forum: Change Management
Topic: Detection techniques
Replies: 6
Views: 3852

Detection techniques

We have a perceived (and likely real) issue where changes are being implemented both without logging the work in our tool and without change management authorization. The problem seems to be more of a common place in one or two particular region than others. I'm curious what types of detection tools...
by changeborg
Fri Jan 15, 2010 1:13 pm
Forum: Change Management
Topic: Prod vs non-prod
Replies: 5
Views: 5693

John - your points are quite valid and sound like they work quite well for your organization. To give you a bit more background to maybe help guide me better, allow me to expand. Our change process was designed with bits of change and bits of release into a single global process. Until just recently...