Search found 20 matches

by gautambangalore
Thu Nov 19, 2009 6:29 am
Forum: Change Management
Topic: CAB
Replies: 11
Views: 6573

Hi,

I had read ITIL boosk.

No, this is not a question for any of the exams. I was going through some material for Change Management and came up with these questions.

Hope this helps.

Regards,

GB
by gautambangalore
Thu Nov 19, 2009 4:38 am
Forum: Change Management
Topic: CAB
Replies: 11
Views: 6573

CAB

Hi, I have 2 questions pertaining to Change Management. 1. Can a Change Approver and Change Manager be the same? 2. In a CAB apart from the Change Manager, Approver, Supervisor who else would be a part of it? Would someone say a Configuration CI Manager and anyone else be a part of the CAB as well?...
by gautambangalore
Tue Nov 10, 2009 6:55 am
Forum: The ITIL Service Desk
Topic: Incident leading to Problem
Replies: 4
Views: 4571

Hi,

True that if the root cause is known it would still be considered an Incident. May be I was not a little clear here.

Say, if the Incident's root cause is not known and only one Incident has been reported, would that still lead to a Problem Ticket to be raised?

Regards,

G
by gautambangalore
Tue Nov 10, 2009 4:48 am
Forum: The ITIL Service Desk
Topic: Incident leading to Problem
Replies: 4
Views: 4571

Incident leading to Problem

Hi,

In what scenarios, would an Incident lead to a Problem? If an Incident is not resolved, would that lead to a Problem Ticket to be raised? Or is it only when many Incidents are reported about a similar issue?

Regards,

G
by gautambangalore
Mon Oct 26, 2009 1:39 am
Forum: Change Management
Topic: Change Management - Failures
Replies: 7
Views: 5224

Change Management - Failures

Hi,

I have a question on Change Management. If an organization say a bank has come up with an idea of having ATMs set up across a location and say 10 in number. Once this is implemented and 4 out of 10 fail, what would be the next steps involved in this change?