Search found 16 matches

by smehdi
Wed Dec 09, 2009 12:50 pm
Forum: The ITIL Service Desk
Topic: Service Desk or SLA first
Replies: 10
Views: 8061

Hi , I totally agree with Dam .If you are about to set up a new service desk , as per my experience initially you should not bother about the SLA and let the desk get into norming stage.By that time you will also have an idea about the issues offered to you and your team capacity to handle the issue...