Search found 32 matches

by matrejekm
Thu Jan 04, 2007 7:29 am
Forum: Change Management
Topic: Emergency Change Process
Replies: 15
Views: 21977

by matrejekm
Wed Jan 03, 2007 9:15 am
Forum: Change Management
Topic: The Five Qualities of an effective Change Manager
Replies: 6
Views: 8173

by matrejekm
Wed Jan 03, 2007 9:11 am
Forum: Change Management
Topic: The Five Qualities of an effective Change Manager
Replies: 6
Views: 8173

by matrejekm
Tue Jun 06, 2006 8:52 am
Forum: Related Topics
Topic: Process Vs Procedure
Replies: 36
Views: 100868

process vs procedure

by matrejekm
Thu May 18, 2006 10:55 am
Forum: The ITIL Service Desk
Topic: Terminology
Replies: 8
Views: 8391

Unicenter Service Desk

by matrejekm
Wed May 17, 2006 4:56 am
Forum: ITIL Discussion
Topic: Is ITIL "mainstream" in your country/organisation?
Replies: 25
Views: 27805

NL and PL

by matrejekm
Wed May 17, 2006 4:20 am
Forum: ITIL Discussion
Topic: IT service, how to allocate costs
Replies: 3
Views: 5638

Cost Unit

by matrejekm
Wed May 17, 2006 4:15 am
Forum: ITIL Discussion
Topic: Arguments of why starting impl. with SLM process or not...
Replies: 10
Views: 10701

by matrejekm
Wed May 17, 2006 2:45 am
Forum: ITIL Discussion
Topic: SLA measurement
Replies: 7
Views: 10664

react and resolution