Search found 3639 matches

by UKVIKING
Sun Feb 10, 2019 5:00 am
Forum: ITIL Discussion
Topic: ITIL Docs
Replies: 2
Views: 4308

Re: ITIL Docs

Purchase the ITIL Books as they have that
or go on a ITIL Foundation course
by UKVIKING
Thu Feb 07, 2019 3:56 am
Forum: ITIL Discussion
Topic: IT Capacity Plan template
Replies: 2
Views: 4410

Re: IT Capacity Plan template

Why cant you write your own ?

A template that is written by someone else will not meet your requirements and you will have to edit it quite extensively

In addition, have you tried google searches as there should be a lot of examples on the net
by UKVIKING
Fri Jan 25, 2019 5:32 am
Forum: ITIL Discussion
Topic: Outsourced
Replies: 2
Views: 4385

Re: Outsourced

My first question is
Does the contract with the Service rovider hav any detailed informaiton about the service levels - response & sresolution against the infrastrcture or the applications that they support

?
by UKVIKING
Wed Jan 23, 2019 6:37 am
Forum: Problem Management
Topic: Recurring Problem
Replies: 2
Views: 4146

Re: Recurring Problem

First., you need to separate the Incidents from the Problem Every time the issue occurs an Incident needs to be raised. PERIOD. The last time that the incident occur, a problem record was raised, linked to the incident and a solution for the root cause of the incident was found, developed, tested an...
by UKVIKING
Tue Jan 22, 2019 12:57 am
Forum: The ITIL Service Desk
Topic: Does the presence of a workaround affect the priority of an incident?
Replies: 2
Views: 4131

Re: Does the presence of a workaround affect the priority of an incident?

The incident can be closed if the work around is applied and the users can use the functionality

The classification - priority and severity - should not be changed

And it also depends on your IM Policy
by UKVIKING
Sat Jan 05, 2019 6:10 am
Forum: Change Management
Topic: Merry Change Freeze To One And All
Replies: 5
Views: 5986

Re: Merry Change Freeze To One And All

Auditors are NEVER KIND..

But I appreciate the thought
by UKVIKING
Thu Jan 03, 2019 8:59 am
Forum: Related Topics
Topic: Please answer the question.
Replies: 5
Views: 10103

Re: Please answer the question.

ADMIN: Edit previous and remove links

Happy New Year
by UKVIKING
Thu Jan 03, 2019 8:57 am
Forum: Change Management
Topic: Merry Change Freeze To One And All
Replies: 5
Views: 5986

Re: Merry Change Freeze To One And All

My change Freeze has ended. The elves are back hard at work The reindeer are back foraging in the fields. The Norwegian Blue Parrot is still pine-ing for the fjords. UKIT, I am so glad senior mgmt. saw the light.. you could have added the following If we did a major system upgrade during the XMAS pe...
by UKVIKING
Thu Jan 03, 2019 8:54 am
Forum: ITIL Discussion
Topic: Quality Management System (QMS)
Replies: 4
Views: 5593

Re: Quality Management System (QMS)

You don't need a QMS system to assess how effective an IT SM process is. It is quite much of an overkill. 1 - Every company from a one man shop to a congolomrate does IT SM whether they heard of ITIL, CoBIT, ISO20000, etc. The only difference is whether they are effective at it. Using comparative an...
by UKVIKING
Thu Jan 03, 2019 8:50 am
Forum: ITIL Jobs
Topic: Team Leader ERP Application Management position in NL
Replies: 2
Views: 11159

Re: Team Leader ERP Application Management position in NL

Based on the stated requirement of Dutch and English language as well as EU visa work permit requirements

I would hazard a guess as the Netherlands... which is in Europe
by UKVIKING
Sat Dec 22, 2018 10:44 am
Forum: ITIL Discussion
Topic: Quality Management System (QMS)
Replies: 4
Views: 5593

Re: Quality Management System (QMS)

Quality Management System are usually not part of the ITSM Processes. However, some quality activities such as standards and governance would be part of the IT SM Processes
by UKVIKING
Sat Dec 22, 2018 10:41 am
Forum: The ITIL Open Guide
Topic: Estimation of costs/ savings by implementing/ not implementing ITIL processes
Replies: 3
Views: 8391

Re: Estimation of costs/ savings by implementing/ not implementing ITIL processes

OK Here is my two cents worth. Companies already have IT Service Management processes in place - regardless of whether the company staff can spell ITIL or not. They may have even implemented the IT SM processes and therefore have very good effective and efficient workage of the processes. So, using ...
by UKVIKING
Sat Dec 22, 2018 10:29 am
Forum: Change Management
Topic: Merry Change Freeze To One And All
Replies: 5
Views: 5986

Re: Merry Change Freeze To One And All

As the result of the Change Advisory Board meeting, the change freeze is in place
by UKVIKING
Wed Dec 05, 2018 4:20 pm
Forum: Change Management
Topic: Delimitation of change
Replies: 6
Views: 6296

Re: Delimitation of change

Ok ISO 20000 does not really define things. ITIL does in a way as does CoBIT First an ugly truth about Change Management. It is bureacracy and time consuming. Second, it should be used where it does the most good and merely be a check box endeavour. Therefore, Change Management should be used where ...
by UKVIKING
Wed Dec 05, 2018 1:07 am
Forum: Change Management
Topic: Delimitation of change
Replies: 6
Views: 6296

Re: Delimitation of change

Actually, everything you showed is a change as you are changing something in the IT resource - be it a server, database or application. In fact data entry can be considered to be a change - as you are changing the content of the fields. But the issue is whether it should be managed thru a formal or ...