Search found 129 matches

by jpgilles
Mon Apr 02, 2007 8:19 am
Forum: ITIL Discussion
Topic: Where does the purchasing department goes?
Replies: 6
Views: 4392

by jpgilles
Mon Apr 02, 2007 7:45 am
Forum: The ITIL Service Desk
Topic: Service Desk beyond the Incident Management
Replies: 4
Views: 6107

by jpgilles
Mon Apr 02, 2007 7:28 am
Forum: Problem Management
Topic: Should PM be concerned with project, dev and test?
Replies: 13
Views: 12826

by jpgilles
Mon Apr 02, 2007 7:02 am
Forum: Problem Management
Topic: Problem DB and Known Error DB
Replies: 6
Views: 9523

by jpgilles
Mon Apr 02, 2007 6:39 am
Forum: ITIL Discussion
Topic: Metrics vs. KPIs
Replies: 12
Views: 16071

metrics and indicators

by jpgilles
Mon Apr 02, 2007 5:43 am
Forum: ITIL Discussion
Topic: Service Management Organisation
Replies: 7
Views: 5943

by jpgilles
Thu Mar 29, 2007 7:17 pm
Forum: Change Management
Topic: Change Manager Role
Replies: 14
Views: 16694

by jpgilles
Thu Mar 29, 2007 6:42 pm
Forum: Change Management
Topic: What are the stages of a Change
Replies: 48
Views: 39980

by jpgilles
Thu Mar 29, 2007 9:48 am
Forum: Miscellaneous
Topic: Operational Level Agreement (OLA)
Replies: 2
Views: 6305