You're abosutely right. For every Emergency or Expedited change, I get probably 7 reply emails. Gah!UKVIKING wrote:Blackberry JAM instead of SPAM
Search found 105 matches
- Mon Mar 22, 2010 9:03 am
- Forum: Change Management
- Topic: Emergency Change Process Documentation
- Replies: 16
- Views: 15527
- Fri Mar 19, 2010 9:23 am
- Forum: Change Management
- Topic: Emergency Change Process Documentation
- Replies: 16
- Views: 15527
- Wed Mar 17, 2010 12:41 pm
- Forum: ITIL Discussion
- Topic: ITIL Cost Self Study
- Replies: 11
- Views: 7174
- Wed Mar 03, 2010 9:26 am
- Forum: ITIL Discussion
- Topic: Please upload Root cause\codes from your PROD env.
- Replies: 36
- Views: 24472
- Fri Feb 19, 2010 4:06 pm
- Forum: ITIL Discussion
- Topic: Please upload Root cause\codes from your PROD env.
- Replies: 36
- Views: 24472
USD, Since you couldn't hit the url, here they are: 1. It's not my fault, it's the user's fault 1.1 It's not my fault, it's Security guy's fault 1.2 It's not my fault, it's the Network guy's fault 1.3 It's not my fault, it's the DBA guy's fault ... 1.99999 I swear it wasn't my fault, your Honor. ......
- Fri Feb 19, 2010 1:54 pm
- Forum: ITIL Discussion
- Topic: Please upload Root cause\codes from your PROD env.
- Replies: 36
- Views: 24472
- Fri Feb 19, 2010 1:50 pm
- Forum: ITIL Discussion
- Topic: SLA's and Incidents
- Replies: 5
- Views: 4475
Incident resolution has to be managed on the basis of getting services restored as quickly as possible for the customer, entirely irrespective of any SLA. Priority is entirely about using limited resources in the most effective way for the business. If you have the resources available when an incid...
- Fri Feb 19, 2010 1:35 pm
- Forum: ITIL Certification
- Topic: i'm an idiot!
- Replies: 16
- Views: 15310
I'm in the US. I received the SS, SD, and Security books with my Service Managers' course. I'm sure the fee included the full retail value of the books. Ask your provider. You might try to borrow the SD and SS during the course. Our instructor gave us reading assignments, such as read sections 7.1 t...
- Fri Jan 22, 2010 10:29 am
- Forum: The ITIL Service Desk
- Topic: PPt presenatation
- Replies: 12
- Views: 12160
- Fri Nov 27, 2009 10:18 am
- Forum: ITIL Jobs
- Topic: i need strong basic information!!
- Replies: 47
- Views: 36404
- Fri Nov 27, 2009 9:47 am
- Forum: ITIL Jobs
- Topic: i need strong basic information!!
- Replies: 47
- Views: 36404
- Mon Nov 16, 2009 9:19 am
- Forum: ITIL Service Delivery
- Topic: V2 Process Wall Chart Required
- Replies: 3
- Views: 7125
- Thu Nov 05, 2009 9:31 am
- Forum: The ITIL Service Desk
- Topic: Incident processes in QA/DEV/TEST environments?
- Replies: 7
- Views: 8030
I looked at Josh's post and he didn't say anything about it being about software development. Even so, he very well might be describing SW dev. Our data center has hundreds of pre-production environments on several platforms (mainframe, open systems, windows). We provide the infrastructure and (most...
- Thu Oct 29, 2009 10:06 am
- Forum: The ITIL Service Desk
- Topic: Which comes first? Incident or Service Request
- Replies: 13
- Views: 14057
Which comes first? Incident or Service Request
From another topic What we call as incidents are also service requests in more ways than one. Interesting. When I was taking my IPSR and again when taking my Service Managers courses, I talked to the instructors about how it was easier for me to think of an Incident as another type of Service Reques...
- Wed Oct 28, 2009 10:00 am
- Forum: The ITIL Service Desk
- Topic: an incident becomes a change...?
- Replies: 11
- Views: 10442
Hi Viv. I wasn't clear. This was my point: ...when actually "pre-approved change" = Standard Change. I was responding to Nisarg, not Informize--and only about Nisarg's last sentence. It might have just been loose wording. But I'm seeing more and more confusion between Service Requests and Standard C...