Search found 105 matches

by rpmason
Fri Aug 28, 2009 9:29 am
Forum: ITIL Service Delivery
Topic: Financial Management
Replies: 6
Views: 8379

Chosen, remember ITIL is geared toward internal IT organizations that provide support to the business. You can choose to charge for services and there are various reasons why and why not (the familiar It Depends). IT might be simply a cost center for the business and you don’t charge any department ...
by rpmason
Mon Aug 03, 2009 1:24 pm
Forum: Problem Management
Topic: Prioritization
Replies: 3
Views: 6448

by rpmason
Mon Jun 29, 2009 10:41 am
Forum: ITIL Certification
Topic: Howz new ITIL V3 Foundation exam
Replies: 4
Views: 4403

by rpmason
Fri Jun 19, 2009 1:45 pm
Forum: The ITIL Service Desk
Topic: No Buget
Replies: 8
Views: 8801

by rpmason
Fri Jun 19, 2009 1:19 pm
Forum: ITIL Certification
Topic: ITIL v2 managers exam results
Replies: 9
Views: 9412

by rpmason
Fri Jun 12, 2009 11:53 am
Forum: ITIL Discussion
Topic: Customer satisfaction evaluation
Replies: 9
Views: 6547

by rpmason
Tue Jun 02, 2009 11:27 am
Forum: ITIL Training & ITSM Conferences
Topic: Hire Contract Trainer, Conduct Private Training
Replies: 5
Views: 9852

by rpmason
Wed May 27, 2009 3:55 pm
Forum: ITIL Certification
Topic: ITIL V3 Bridge exam
Replies: 5
Views: 5889

by rpmason
Tue May 26, 2009 2:09 pm
Forum: The ITIL Service Desk
Topic: Efficient way of disseminating work procedures
Replies: 3
Views: 4881

by rpmason
Fri May 08, 2009 9:55 am
Forum: Change Management
Topic: Change Management Process Description/Scope
Replies: 4
Views: 4761

by rpmason
Fri May 01, 2009 5:07 pm
Forum: Problem Management
Topic: Problem Management Prioritization Tables (vs Incident)
Replies: 1
Views: 5510

by rpmason
Thu Apr 09, 2009 9:30 am
Forum: ITIL Certification
Topic: ITIL Practitioner - Service Level Management Test
Replies: 7
Views: 6025

by rpmason
Tue Apr 07, 2009 1:42 pm
Forum: The ITIL Service Desk
Topic: Resolution vs Recovery vs Restoration
Replies: 15
Views: 20337

by rpmason
Mon Mar 30, 2009 5:05 pm
Forum: Change Management
Topic: Tracking Standard Changes
Replies: 3
Views: 3683

by rpmason
Tue Mar 10, 2009 2:01 pm
Forum: ITIL Discussion
Topic: ITIL v3 compatible tool
Replies: 9
Views: 6305