Search found 105 matches

by rpmason
Thu Feb 19, 2009 4:51 pm
Forum: Problem Management
Topic: Metrics -Percentage accuracy of the KEDB
Replies: 5
Views: 9918

by rpmason
Tue Feb 17, 2009 10:56 am
Forum: The ITIL Service Desk
Topic: Abandon Call rate
Replies: 6
Views: 11859

by rpmason
Fri Feb 06, 2009 2:02 pm
Forum: Configuration Management
Topic: Labeling CI
Replies: 34
Views: 30532

by rpmason
Fri Jan 09, 2009 9:44 am
Forum: ITIL Discussion
Topic: New To ITIL
Replies: 8
Views: 5882

by rpmason
Mon Dec 22, 2008 2:08 pm
Forum: Change Management
Topic: Standard change for modifying CIs: RFC or not RFC?
Replies: 11
Views: 9567

by rpmason
Tue Dec 09, 2008 6:55 pm
Forum: ITIL Discussion
Topic: Service Provider vs. Configuration Need Help Understanding
Replies: 7
Views: 4886

by rpmason
Tue Dec 09, 2008 6:22 pm
Forum: ITIL Discussion
Topic: Service Provider vs. Configuration Need Help Understanding
Replies: 7
Views: 4886

by rpmason
Tue Dec 09, 2008 5:34 pm
Forum: ITIL Certification
Topic: ITIL V3 Foundation Certification
Replies: 8
Views: 5665

by rpmason
Mon Dec 08, 2008 9:41 am
Forum: ITIL Certification
Topic: Exams are coming !!
Replies: 34
Views: 23107

by rpmason
Wed Dec 03, 2008 9:16 am
Forum: ITIL Certification
Topic: Exams are coming !!
Replies: 34
Views: 23107

by rpmason
Wed Nov 26, 2008 12:04 pm
Forum: Configuration Management
Topic: CI Owner responsibility
Replies: 10
Views: 15111

by rpmason
Wed Nov 26, 2008 9:46 am
Forum: ITIL Discussion
Topic: ITIL Implementation
Replies: 70
Views: 32994

by rpmason
Tue Nov 25, 2008 1:13 pm
Forum: ITIL Discussion
Topic: ITIL Implementation
Replies: 70
Views: 32994

by rpmason
Mon Nov 24, 2008 10:44 am
Forum: The ITIL Service Desk
Topic: Total Call Ownership (TCO)
Replies: 7
Views: 8013