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Spare units in SLA

Last post by thannguyentan « Tue Oct 07, 2014 3:19 pm
Replies: 3
by hero96559 » Fri Sep 26, 2014 10:42 am

3 Replies

5088 Views

Last post by thannguyentan
Tue Oct 07, 2014 3:19 pm
IT department structure

Last post by thannguyentan « Tue Oct 07, 2014 3:13 pm
Replies: 2
by hassan » Wed Jan 01, 2014 10:55 am

2 Replies

7186 Views

Last post by thannguyentan
Tue Oct 07, 2014 3:13 pm
Request, Restorations

Last post by thannguyentan « Tue Oct 07, 2014 3:07 pm
Replies: 3
by hsantosh88 » Wed Sep 11, 2013 7:05 pm

3 Replies

11596 Views

Last post by thannguyentan
Tue Oct 07, 2014 3:07 pm
Process Workflows & Sub Processes

Last post by UKVIKING « Tue Sep 30, 2014 6:41 am
Replies: 3
by bjblackmore » Mon Sep 29, 2014 5:14 pm

3 Replies

5726 Views

Last post by UKVIKING
Tue Sep 30, 2014 6:41 am
Design of the systems that support your service

Last post by UKVIKING « Tue Sep 09, 2014 2:05 am
Replies: 1
by zzyplza » Mon Sep 08, 2014 7:37 pm

1 Replies

4219 Views

Last post by UKVIKING
Tue Sep 09, 2014 2:05 am
incident workflow

Last post by UKVIKING « Sat Sep 06, 2014 12:41 pm
Replies: 6
by iori » Fri Aug 29, 2014 10:47 am

6 Replies

7179 Views

Last post by UKVIKING
Sat Sep 06, 2014 12:41 pm
Problem Management

Last post by UKVIKING « Thu Jul 31, 2014 2:08 am
Replies: 1
by Dave827 » Wed Jul 30, 2014 10:17 pm

1 Replies

4429 Views

Last post by UKVIKING
Thu Jul 31, 2014 2:08 am
Incident and request workflow

Last post by UKVIKING « Sun Jul 13, 2014 7:09 am
Replies: 1
by gilesv » Mon Jul 07, 2014 11:38 am

1 Replies

4760 Views

Last post by UKVIKING
Sun Jul 13, 2014 7:09 am
Service design package template

Last post by kevin860722 « Mon Jul 07, 2014 4:07 am
Replies: 2
by kevin860722 » Thu Jul 03, 2014 1:47 am

2 Replies

6180 Views

Last post by kevin860722
Mon Jul 07, 2014 4:07 am
Interpretation of Software Deployment

Last post by UKVIKING « Tue Jul 01, 2014 2:59 pm
Replies: 3
by davidc » Fri Jun 27, 2014 6:38 am

3 Replies

5850 Views

Last post by UKVIKING
Tue Jul 01, 2014 2:59 pm
Standard Change

Last post by Shiddy « Tue Jun 24, 2014 3:44 am
Replies: 2
by Shiddy » Tue Jun 24, 2014 1:12 am

2 Replies

5633 Views

Last post by Shiddy
Tue Jun 24, 2014 3:44 am
How many change records

Last post by UKVIKING « Thu Jun 12, 2014 1:53 pm
Replies: 1
by BorisBear » Thu Jun 12, 2014 6:33 am

1 Replies

4978 Views

Last post by UKVIKING
Thu Jun 12, 2014 1:53 pm
Root Cause Categories

Last post by ChangingMan « Thu Jun 12, 2014 4:32 am
Replies: 1
by GOC » Wed May 21, 2014 10:52 am

1 Replies

5946 Views

Last post by ChangingMan
Thu Jun 12, 2014 4:32 am
Under which Process category does regular maintenance fall?

Last post by UKVIKING « Sat Jun 07, 2014 2:04 pm
Replies: 4
by GRA » Mon Apr 07, 2014 8:25 pm

4 Replies

7629 Views

Last post by UKVIKING
Sat Jun 07, 2014 2:04 pm
Creating Project management Service

Last post by UKVIKING « Sat Jun 07, 2014 1:54 pm
Replies: 4
by Casas » Thu Apr 24, 2014 5:53 pm

4 Replies

7127 Views

Last post by UKVIKING
Sat Jun 07, 2014 1:54 pm
Do we need a set of processes for each service we provide?

Last post by Caleb « Thu May 22, 2014 4:15 am
Replies: 10
by losthorizon » Tue Jan 29, 2013 2:06 pm

10 Replies

23005 Views

Last post by Caleb
Thu May 22, 2014 4:15 am
SCRUM and ITIL

Last post by Caleb « Thu May 22, 2014 4:08 am
Replies: 6
by Bella » Fri Feb 01, 2013 5:54 am

6 Replies

23316 Views

Last post by Caleb
Thu May 22, 2014 4:08 am
Outsourced application management with ITIL - basics..

Last post by Caleb « Thu May 22, 2014 3:59 am
Replies: 2
by ITSMnoob » Thu Feb 20, 2014 2:48 pm

2 Replies

6596 Views

Last post by Caleb
Thu May 22, 2014 3:59 am
ISO 20000:2011 certification

Last post by UKVIKING « Fri Apr 18, 2014 10:48 am
Replies: 5
by devaraju » Thu Apr 17, 2014 3:13 am

5 Replies

6962 Views

Last post by UKVIKING
Fri Apr 18, 2014 10:48 am
Catalog service for companies providing cloud services

Last post by UKVIKING « Sun Mar 30, 2014 3:24 pm
Replies: 3
by soukaina » Sun Mar 30, 2014 12:05 pm

3 Replies

5818 Views

Last post by UKVIKING
Sun Mar 30, 2014 3:24 pm
Why i do ITIL

Last post by stonesfan « Mon Mar 24, 2014 6:42 pm
Replies: 4
by ameer » Wed Dec 25, 2013 8:34 am

4 Replies

8130 Views

Last post by stonesfan
Mon Mar 24, 2014 6:42 pm
% of Incidents by Priority

Last post by UKVIKING « Mon Mar 03, 2014 6:50 am
Replies: 1
by DustinW07 » Mon Mar 03, 2014 4:14 am

1 Replies

5275 Views

Last post by UKVIKING
Mon Mar 03, 2014 6:50 am
should I create a change ticket after received incident for

Last post by MadhavaVermaDantuluri « Tue Feb 25, 2014 11:27 pm
Replies: 2
by llelloo » Sat Feb 22, 2014 1:31 pm

2 Replies

6053 Views

Last post by MadhavaVermaDantuluri
Tue Feb 25, 2014 11:27 pm
Reliability

Last post by MadhavaVermaDantuluri « Fri Feb 21, 2014 8:51 pm
Replies: 1
by Joshua » Thu Feb 20, 2014 6:28 pm

1 Replies

5834 Views

Last post by MadhavaVermaDantuluri
Fri Feb 21, 2014 8:51 pm
ITIL Continual Service Improvement

Last post by UKVIKING « Thu Feb 20, 2014 1:18 pm
Replies: 4
by GOC » Tue Apr 23, 2013 4:02 am

4 Replies

18676 Views

Last post by UKVIKING
Thu Feb 20, 2014 1:18 pm
ITIL and COBIT 5 relationships

Last post by UKVIKING « Thu Feb 13, 2014 2:18 am
Replies: 1
by stuarts » Thu Feb 13, 2014 12:58 am

1 Replies

5989 Views

Last post by UKVIKING
Thu Feb 13, 2014 2:18 am
Difference between ITIL V3 syllabus and ITIL 2011 syllabus?

Last post by Soumya « Mon Feb 10, 2014 4:58 am
Replies: 8
by Peter_78 » Thu Jan 17, 2013 12:04 am

8 Replies

24742 Views

Last post by Soumya
Mon Feb 10, 2014 4:58 am
Using ITIL Service Strategy to support business outcomes

Last post by UKVIKING « Wed Jan 29, 2014 5:36 am
Replies: 1
by itsmtek » Tue Jan 28, 2014 8:08 pm

1 Replies

5735 Views

Last post by UKVIKING
Wed Jan 29, 2014 5:36 am
Release Unit or Release Package?

Last post by UKVIKING « Tue Jan 28, 2014 2:08 am
Replies: 1
by spinningnut » Mon Jan 27, 2014 8:44 am

1 Replies

5286 Views

Last post by UKVIKING
Tue Jan 28, 2014 2:08 am
systems in service design

Last post by hassan « Sat Jan 11, 2014 8:20 am

by hassan » Sat Jan 11, 2014 8:20 am

0 Replies

5505 Views

Last post by hassan
Sat Jan 11, 2014 8:20 am
Need feedback on a statement for Service Continuity

Last post by Uniken « Thu Jan 09, 2014 3:02 am

by Uniken » Thu Jan 09, 2014 3:02 am

0 Replies

5642 Views

Last post by Uniken
Thu Jan 09, 2014 3:02 am
Where to start?

Last post by UKVIKING « Sun Jan 05, 2014 12:25 pm
Replies: 1
by mcgil » Sun Jan 05, 2014 9:00 am

1 Replies

5732 Views

Last post by UKVIKING
Sun Jan 05, 2014 12:25 pm
Comparision between ITIL v3, ISO/IEC 20000 and Cobit 5

Last post by UKVIKING « Thu Dec 26, 2013 9:41 am
Replies: 1
by Islam » Thu Dec 26, 2013 4:47 am

1 Replies

5607 Views

Last post by UKVIKING
Thu Dec 26, 2013 9:41 am
What is a service in a K-12 school?

Last post by bmackenty « Thu Dec 19, 2013 6:08 am

by bmackenty » Thu Dec 19, 2013 6:08 am

0 Replies

5847 Views

Last post by bmackenty
Thu Dec 19, 2013 6:08 am
ITIL category

Last post by prasunc « Fri Dec 06, 2013 9:44 am
Replies: 1
by cb122 » Wed Oct 02, 2013 9:22 am

1 Replies

8653 Views

Last post by prasunc
Fri Dec 06, 2013 9:44 am
Samples for the ITIL process?

Last post by prasunc « Fri Dec 06, 2013 9:12 am
Replies: 6
by fastman01 » Thu Nov 28, 2013 6:18 am

6 Replies

9421 Views

Last post by prasunc
Fri Dec 06, 2013 9:12 am
ITIL Demand Management

Last post by prasunc « Thu Dec 05, 2013 10:37 am
Replies: 1
by hdvaneldik » Fri Oct 04, 2013 8:27 am

1 Replies

8576 Views

Last post by prasunc
Thu Dec 05, 2013 10:37 am
Just certified and told to develop a ITIL Framework!!

Last post by prasunc « Thu Dec 05, 2013 10:14 am
Replies: 2
by mills78 » Tue Nov 26, 2013 8:00 am

2 Replies

6891 Views

Last post by prasunc
Thu Dec 05, 2013 10:14 am
Is this fair?

Last post by UKVIKING « Wed Oct 23, 2013 2:01 am
Replies: 21
by Tiddles » Wed Oct 16, 2013 11:45 pm
1

2
21 Replies

25768 Views

Last post by UKVIKING
Wed Oct 23, 2013 2:01 am
CSI Register

Last post by UKVIKING « Mon Oct 14, 2013 10:40 am
Replies: 7
by GOC » Fri Oct 11, 2013 9:36 am

7 Replies

14933 Views

Last post by UKVIKING
Mon Oct 14, 2013 10:40 am
Service restored then new issue discovered - same ticket?

Last post by hsantosh88 « Wed Sep 11, 2013 7:27 pm
Replies: 1
by TLT » Thu Sep 05, 2013 12:46 pm

1 Replies

8947 Views

Last post by hsantosh88
Wed Sep 11, 2013 7:27 pm
Planned DOwntime - Change vs Incident

Last post by UKVIKING « Wed Sep 11, 2013 1:59 am
Replies: 3
by hsantosh88 » Tue Sep 10, 2013 8:33 am

3 Replies

10414 Views

Last post by UKVIKING
Wed Sep 11, 2013 1:59 am
What process does control the lifecycle of underlying CIs?

Last post by UKVIKING « Tue Sep 03, 2013 2:00 am
Replies: 1
by romano2000n » Mon Sep 02, 2013 2:51 pm

1 Replies

8696 Views

Last post by UKVIKING
Tue Sep 03, 2013 2:00 am
Major Incident Management / Incidnet management...??

Last post by prit « Fri Aug 16, 2013 12:10 pm
Replies: 2
by prit » Thu Aug 15, 2013 12:06 pm

2 Replies

10322 Views

Last post by prit
Fri Aug 16, 2013 12:10 pm
Measuring and reporting SLAs

Last post by Diarmid « Wed Aug 07, 2013 11:41 am
Replies: 4
by HealthServiceApps » Thu May 23, 2013 2:14 pm

4 Replies

17860 Views

Last post by Diarmid
Wed Aug 07, 2013 11:41 am
Which ITIL process should be implemented first?

Last post by Nethra « Thu Jul 04, 2013 7:37 am
Replies: 9
by ghadiasci » Tue Apr 09, 2013 12:48 pm

9 Replies

23666 Views

Last post by Nethra
Thu Jul 04, 2013 7:37 am
ITIL Service Request or Incident: Account Lockouts

Last post by usg « Mon Jul 01, 2013 12:43 am
Replies: 3
by Volume123 » Tue Jun 25, 2013 5:49 am

3 Replies

18711 Views

Last post by usg
Mon Jul 01, 2013 12:43 am
Infrastructure KPIs

Last post by UKVIKING « Wed Jun 19, 2013 11:04 am
Replies: 5
by CunningClaire » Wed Jun 19, 2013 3:43 am

5 Replies

20211 Views

Last post by UKVIKING
Wed Jun 19, 2013 11:04 am
Emergency Release

Last post by BorisBear « Mon Jun 17, 2013 9:31 am

by BorisBear » Mon Jun 17, 2013 9:31 am

0 Replies

12861 Views

Last post by BorisBear
Mon Jun 17, 2013 9:31 am
job scope with ITIL with no prior exp

Last post by UKVIKING « Wed Jun 12, 2013 3:08 am
Replies: 2
by sduggal » Sat Jun 08, 2013 6:15 am

2 Replies

15024 Views

Last post by UKVIKING
Wed Jun 12, 2013 3:08 am

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