IT Disaster Recovery Exercises and Change Management

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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baconman70
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Joined: Mon Oct 15, 2018 10:53 am

Wed Nov 08, 2023 5:18 pm

Good afternoon

I work for a multiservice integrator that has an account with a State (government agencies).
We use ServiceNow as the enterprise tool -ticketing , reporting, CMDB systems. I am a DR planner where we plan exercises to test agencies critical business service applications. failing over from one datacenter to another. We document this exercise in ServiceNow in our disaster recovery module. In other words we have an actual ticket that contains scope of the exercises, exercise plan, communication plan and also has an approval process.. My question is, since we have a disaster recovery exercise ticket, do we also need a change ticket for the environment(s) that are impacted? What would best practice be.


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