Service Transition - Entry / Exit Criteria

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RamaKrishna
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Sun Jan 17, 2010 11:29 pm

Can any one throw some pointers on entry and exit criteria for Service Transition?


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Diarmid
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Mon Jan 18, 2010 4:24 am

Could you elaborate the question somewhat please? I can't grasp a context for it as it stands.
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UKVIKING
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Mon Jan 18, 2010 7:27 am

Diarmid

I am willing to give it a stab

if it is the book.

You take your hand and open the front cover to enter Service Transition
You use your hand to close the book to exit Service Transition

If it is for a 5 day course
you wake up, get dressed and go to the classroom and sit in your chair to enter Service Transition

You get up from your chair in the classroom and go home to exit Service Transition

Other than these 2, i rtruly dont have a clue what is meant by the original post
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mnsmith
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Mon Jan 18, 2010 10:16 am

RamaKrishna

Here's another option:

Entry Condition - a new service is developed which needs transitioning
Exit Condition - the service has been transitioned

That's about a generic as I can get as my entry criteria will be different to yours.

Hope that helps
Mick Smith
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RamaKrishna
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Mon Jan 18, 2010 10:06 pm

Sorry if my question is too generic. Am rephrasing it.
Entry critera:
To start service transition, what information / phases need to be required / completed? What needs to be in hand at the start of service transition?
Exit criteria: When can we say that service transition is completed (other than that developing the documents required for new services)?

This would be a kind of checklist.
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TomOzITIL_2
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Tue Jan 19, 2010 1:16 am

RTFM

hate to say it but the answer is "it depends".
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SwissTony
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Tue Jan 19, 2010 3:41 am

Namaste Rama.....incase you do not understand the acronym, the helpful ITIL people put together several books on the best practice framework to allow us lot to understand without guessing. So I recommend you go buy a book.
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AgentJay
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Wed Feb 10, 2010 1:31 am

Haha Good news ! EVERY SINGLE PERSON is made to apologize here. I'm liking this. Hail ITIL!
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LizGallacher
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Wed Feb 10, 2010 7:38 am

As the other respondents have said, this is too generic a question. I suggest that, after reading the relevant sections of the book, you come up with a checklist which suits your project, post it here, and invite comments/suggestions for things you have not considered
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EricW
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Thu Feb 11, 2010 9:42 am

RamaKrishna wrote:Sorry if my question is too generic. Am rephrasing it.
Entry critera:
To start service transition, what information / phases need to be required / completed? What needs to be in hand at the start of service transition?
Exit criteria: When can we say that service transition is completed (other than that developing the documents required for new services)?

This would be a kind of checklist.
Hi RamaKrishna, if I'm understanding what you're asking for, you're asking what do you need to do when preparing for a new service to be introduced in to the LIVE environment followed by when can you say that it has been properly and completely introduced.
My answer would be that there's an awful lot that you need to do in the first case and still quite a bit in the second. I know that's not answering your question here but there are white papers available, free of charge, on this very subject from [Edited By Admin]
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UKVIKING
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Thu Feb 11, 2010 10:16 am

EricW

We dont allow LINKS here

break into www dot something dot something

because of bots scanning data of course

ITIL ADMIN: please edit and remove links
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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EricW
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Thu Feb 11, 2010 10:36 am

Apologies - hadn't realised that.

Just trying to give the guy a pointer or two
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UKVIKING
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Thu Feb 11, 2010 11:38 am

pointers not the issue
URLs are
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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EricW
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Thu Feb 11, 2010 3:52 pm

I've apologised, I understand the difference between a pointer and an URL.

I've also looked through the FAQ's and can't find anything that says don't post links. Like it says under the username "Newbie" maybe you need to step back and give people a break, at least I didn't try to make fun of the original poster

www dot get_a_life dot pal
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UKVIKING
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Fri Feb 12, 2010 3:51 am

EricW

As you are a new person to this forum, please read through some of the posts that are posted here

1 - We deal with lazy and unclear questions in our own unique way
in 2009 - we would be sarcastic, pendantic and mean
in 2010 - we are being flippant and try to create mild attempts at humor

2 - we dont shill or do sales plugs

3 - I do have a life. I do have a career and I do have my hobbies

4 - What you need to do is realize that you need to follow the mores, values and standards of the forum in order to fit in

as to my 2 posts to you, 1 was a statement not to post links and the other was to state that the info other than the link was fine. In case, the first post was mis-interpreted.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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