ITIL v3 Foundation exams questions

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gnarenmba
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Mon Jul 05, 2010 10:18 am

Hi ,

Could somebody help me by providing answers and reasoning for the following question please?

1) what type of context-sensitive tool execute automated scripts which assist with diagnosing incidents in a short amount of time?

a) Remote control tools
b) Discovery, Deployment, and Licensing Technologies
c) Integrated configuration management system (CMS)
d) Diagnostic utilities

2) which of the statements below are true regarding service assets?

a) the justification to maintain and upgrade service assets is increased as the demand for those service assets increase
b) cost incurred by accommadating the demand for services are recovered from the customer through agreed terms and conditions

answers :

a and b
a
b
both the statements are false

3)
which of the following are valid objectives of the ITIL service desk function?

a) to quickly restore normal service to users after an interruption
b) to provide first line support to users
c) to manage the resolution of incidents
d) to escalate requests which cannot be resolved by first-linesupport

options:

A, B
A, B, D
B, C, D
All of the above

4) which of the service strategy statements below are true?

Both resources and capabilities are types of assets

Capabilities are easier for an organasation to acquire than resources

A AND B
A
B
Both statements are false

Many thanks


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SwissTony
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Mon Jul 05, 2010 10:35 am

Hmmmmm......answer on a postcard.

Are you sat in the exam right now?

What are your answers?
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gnarenmba
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Mon Jul 05, 2010 10:41 am

Hi,

I am preparing for exam now, I have got my test next week.

thanks
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SwissTony
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Mon Jul 05, 2010 10:59 am

Again: What are your answers?

If you read the books, you should find the answers.
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SwissTony
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Mon Jul 05, 2010 11:00 am

Give a man a fish & he will eat for a day..... Give that man a fishing boat, and he will probably sell it & get drunk.
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gnarenmba
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Mon Jul 05, 2010 11:07 am

My answers for the questions in the same order
1) d , gone through coupls of books with me and searched in google , but unable to find the related topic and reason for that answer

2) a

3) c, but for me it sounds like all of the above,

4) a, im not sure about the second statement,

these are the marked answer in the papers which i am practicing for the test, but i found a couple of them are marked incorrectly, so i thought its better to find the accurte or most relevant answers.

If anybody can help, thanks for their precious time,

cheers
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SwissTony
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Mon Jul 05, 2010 11:10 am

Unfortunately I am only v2...so can't help.

Good luck tho
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Timo
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Mon Jul 05, 2010 11:28 am

Just as a friendly (sort of) hint... you will not get any answers to exam questions on this forum. Just trying to save you some typing time in the future.
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gnarenmba
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Mon Jul 05, 2010 11:32 am

Hi,

thanks for letting me know, could you please advise about any itil forum where i can post the questions to request answers.

thanks
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UKVIKING
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Mon Jul 05, 2010 11:46 am

gnarenmba

So instead of taking a course that will prepare you for the ITIL v3 Foundation exam, you have opted for the cheaper version of

a) self study with bootleg copies of exams - (violating ITIL's Intellectual Property rights and copyright laws to say the least) - and those who gave you the exams have violated the NDA they signed

b) self study with the wrong books

c) self study with no books

The objective of taking a course is to interact with your fellow students to get the answer into your head and prepare you for the exam - which is full of almost correct answers

You have shown how dedicated and concerned about the underlying premis of ITIL and IT Service Management.

My personal advice would be dont take the test as you are most likely are not going to pass and you have merely wasted your money and time

If however, you have bought the correct study materials as recommended by APMG/EXIB/ISEB for the Foundation ITIL v3 exam, then strive on by your self as you OPTED for Self study.

Self study means no one other than you can be depended on for support for any questions.

So in answer to your question about other forums. No, there is most likely no free sites for you to ask exam questions. There may be fee based sites but they are more geared to people who paid for the course
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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gnarenmba
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Mon Jul 05, 2010 11:56 am

I have bought passing your ITIL Foundation Exam, , a product from the official publisher of itil and

ITIL v3 Foundation Handbook and

ITSMF, an introductory overview of ITIL V3,

as i am working as service desk analyst in a company, i would like to appear for foundation exam v3, as i can not afford for the training course, i have spent money for the 3 books and got Training material provided by Remarc Group, accredited by APMG-UK, from a colleague who has appeared for the test, in that material i have got couple of papers , but unfortunately the answer sheet and reasoning sheet is missing, that is the reason for me trying to get answers.

If you think that this is the not the way to prepare, thanks for your time and valuable advise,

i will try to join training institutes when i can afford

thanks for your time Sir,
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