Service Validation and Testing--any tool recommendations?

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Posts: 1
Joined: Tue Mar 26, 2013 8:00 pm
Location: Israel

Wed Mar 27, 2013 8:48 am


My company is getting rolling with applying ITIL concepts to our help desk processes. It won't be long before we'll be looking for a tool. My main interest for the tool is how well it handles Service Validation and Testing.

==> What can you tell me about your experience with tools and service valiation and testing. <==



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ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Wed Mar 27, 2013 9:11 am

A tool that is ITIL oriented is almost standard for all IT SM tools

They usually have modules for each specific area

What you need to do is

define the requirement

take the reuqirements againt what the tool does

accept tools that meet 80 %
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Senior Itiler
Senior Itiler
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Joined: Fri Nov 02, 2012 8:00 pm
Location: Singapore

Thu Mar 28, 2013 12:47 am

You can find those tools from Automation Testing domain, e.g. LoadRunner.
Luo, Tian-Hong (Ken)
Regional Operation Lead

ITIL Expert Certified
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