Which ITIL process should be implemented first?

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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ghadiasci
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Tue Apr 09, 2013 12:48 pm

We are going to Implement ITIL in our company. Please tell me Which ITIL process should be implemented first?


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UKVIKING
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Wed Apr 10, 2013 2:03 am

ghadiasci

Your company is going to fail - regardless of which process you implement.

If your org is so clueless about ITIL... I feel for the staff as they struggle

WHo is running this completely flawed implementation
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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ghadiasci
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Wed Apr 10, 2013 7:47 am

Thanks for your reply

We are at the preliminary step. I know that implementing ITIL is not an easy job and need an implementation plan and road map. I meant that as a best practice which processes of ITIL should be implemented first or is there a prioritization method for running ITIL processes?
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UKVIKING
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Wed Apr 10, 2013 9:15 am

ghadiasci

Please explain how you are going to implement 5 books into your organization ?

ITIL is merely a set of books with advice about IT Service Management and how to make more... and better ...

Do you have IT assets ?
Do you have a means of managing them ?

If so, you have IT SM. ITIL Did not come into the picture

If not, then why are you implementing ?

What you are doing is improving your existing IT SM process to reflect better practices. U are using ITIL as the guide for that ?
Why not include CoBIT or ISO20000 ?

ISO20K is the standard for IT SM
CoBIT defines certain areas of business / IT objectives and is a framework

The 3 work together

In addition, how are you planning it ? What are you using for a plan ?
Do you have any one with experience in
Planning ?
Project Management ?
IT SM Upgrade / CSI / Implementation ?

By experience .. I mean more than taking and passing some course... I mean real world experience ?
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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KenLuo
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Thu Apr 11, 2013 3:27 am

You asked this question, because you feel that everything in ITIL seems to be mandatory and necessary.

What I suggest you to do is to implement the CSI first or at least, you need someone who knows Lean / 6 Sigma or analysis skills. Go back to review what the current process and pain points in your organization and then determine what should be improved first (not implemented).
Luo, Tian-Hong (Ken)
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ghadiasci
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Sat Apr 13, 2013 6:53 am

We work for IT department of Dairy company. Our main duty is supporting software and hardware to all users from Factory to branches nationwide.we support about 2500 users and 300 servers. The IT manager asked us as a service company implement ITIL best practice in order to improve the services we support. But he do not know much about it. By the way the responsibility handed over to planning department. We studied a lot about ITIL best practice but actually we do not know where to start. Whether we find the pain points and then check what ITIL say about that or we have to implement all ITIL processes ? In general do we concentrate only on ITIL or we should look a bit to COBIT?
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Diarmid
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Sat Apr 13, 2013 9:38 am

Step 1:

Stop talking about implementing ITIL. ITIL is not implementable because it is guidance.

Step 2:

Think like Ken and John say. Improve the parts of your service management system that most need improving. Probably the first improvements will have to be in data collection and measurement so that you can know if other improvements have actually improved anything.

Other than putting measurements in place (if you do not have them), no part of service management is the best place to start without reference to your exact circumstances.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
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Mon Apr 15, 2013 4:15 am

ghadiasci

Where are you located ?
Does any one in your company know the following concepts or actions
IT Service Management
Project Management
ITIL
Does any one have any experience in improving IT SM in an organization
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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ghadiasci
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Mon Apr 15, 2013 4:50 am

I live in Iran. We know about

IT Service Management
Project Management
ITIL

but we do not have experiences about improving in organizations
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Nethra
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Thu Jul 04, 2013 7:37 am

I could suggest this as the first step as your organization is going for first time to follow ITIL best practice

List all the function in the rows and all ITIL process in columns and check the applicability. Once the applicable process are identified check the level of maturity using ISO20K Standards. this could says which is the weak process and which is the strong process. based on that you can take a call further.

after that you can design the new process as per ITIL best practice.

i hope so this will help you.

Regards,
Nethra :)
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