Request, Restorations

[hsantosh88]

Hi,

I would like to understand the difference between request and restoration in this scenario:

Consider, one of the user is having login issues into a system. for which he knows that his existing session has to be terminated for him to be able to login. Now, will this be qualified as a request or a restoration?

Request or restoration purely depend upon the exact issue, but I would like to know if user requests to restore anything, wil that be considered as a request or a restoration?

Another query is whether password resets have to be requests or restorations.

[bobparis101]

I have not heard of restoration of a revoked account. This should follow the request process as the correct levels of authorization is required.

Restoration sounds as if the account was deleted/removed by accident - As in an incident.

Therefore, it may depend on whether the account access was revoked or an incident removed the rights (administration error, application error, etc.)

[bobparis101]

Password reset is a request.

[thannguyentan]

This can be called IAM process (Identify Access Management).