Request, Restorations

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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hsantosh88
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Wed Sep 11, 2013 7:05 pm

Hi,

I would like to understand the difference between request and restoration in this scenario:

Consider, one of the user is having login issues into a system. for which he knows that his existing session has to be terminated for him to be able to login. Now, will this be qualified as a request or a restoration?

Request or restoration purely depend upon the exact issue, but I would like to know if user requests to restore anything, wil that be considered as a request or a restoration?

Another query is whether password resets have to be requests or restorations.


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bobparis101
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Thu Sep 19, 2013 2:58 pm

I have not heard of restoration of a revoked account. This should follow the request process as the correct levels of authorization is required.

Restoration sounds as if the account was deleted/removed by accident - As in an incident.

Therefore, it may depend on whether the account access was revoked or an incident removed the rights (administration error, application error, etc.)
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bobparis101
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Thu Sep 19, 2013 3:01 pm

Password reset is a request.
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thannguyentan
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Tue Oct 07, 2014 3:07 pm

This can be called IAM process (Identify Access Management).
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